Some GCash users are encountering a very strange error message that says “Our system detected that the device you are using is not secure” problem while using the GCash service.
As you can see users are encountering this problem because GCash detects that the device they are using is not secure to run the GCash app. This is happening because there are some Unknown settings enabled on your device such as Developer’s options and other third-party restore settings.
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If you are also getting this error message while trying to access the GCash service via its application then don’t worry. In this guide, we will provide you with some troubleshooting methods that you can use to fix the “Device you are using is not secure” problem on GCash.
So without any further ado let’s get started:
How to Fix the “Device You Are Using Is Not Secure” Problem on GCash
GCash disabled access to the app when malicious or unknown settings are enabled on your device because these settings will cause security risks.
When these settings are enabled third-party or malicious applications exploit the settings gain access to the device and steal users’ personal information and data.
However, if you are getting the “Our system detected that the device you are using is not secure” error on GCAsh then you can fix it by using the methods mentioned below.
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Method 1: Clear Cache Files
To provide a better user experience GCash app stores users’ data in the form of cache files and uses it when necessary. Unfortunately, after some time these cache files get outdated or the app stores corrupted data in it.
These outdated or corrupted data conflict with the app’s functionality instead of helping it to give a better experience and cause various technical issues.
It may be possible that you are getting this error message while using the GCash app for the same reason. In that case, you can fix your problem by simply clearing the GCash App cache files.
If you don’t know how to clear the cache files then go to Settings > Apps > Manage Apps > GCash App > Storage > Clear Cace > Clear.
the process of clearing the cache files in iPhone devices is a little bit different. If you are an iPhone user then go to Settings > General > iPhone Storage > GCash App > Offload App > Reinstall the app.
Method 2: Enable and Disable Developers Mode
On Reddit, some users have mentioned that they can fix this error message on the GCash app by simply enabling and disabling the developer’s mode.
If clearing the cache files does not help you fix your problem then you should try this method. Here is how to enable and disable the developer’s mode on the Android device.
Enable Developer Mode:
- To enable the developers mode, open the Settings app on your device.
- Go to System.
- Select About Phone.
- Here tap on the Build Number 6 to 7 times until you get the “Developers Mode is ON” notification.
- That’s it.
Disable Developers Mode
- To disable the developer’s mode, open the Settings app.
- Now go to System and tap on the Advanced Settings.
- Tap on Developers Mode.
- Toggle OFF the developer mode.
- Tap on the Back button.
- Tap on Unknown Source.
- Tap on the toggle button to turn OFF the unknown source.
- That’s.
Method 3: Contact Support
If you have tried clearing the GCash app cache files and also tried enabling and disabling the developer’s option from your device settings but still getting the same error message and are unable to use the GCash app to access its service then the last thing you need to do is contact GCash Customer Support and report your problem.
The support team will respond to your request as soon as possible and help you resolve this error.