Jio is a true 5G-ready network with the latest technology and the highest level of convenience. Jio 5G mobile network offers speedier downloads. It helps in downloading large files and playing multiplayer games. However, the service is not without issues. One of the most common is the Jio 5G Not Working issue.
Customers facing Jio 5G not working error took to social media to vent their frustration. If you are also facing the same problem then here are some of the best solutions to fix the error.
How To Fix Jio 5G Not Working Error
Before moving forward do remember that every 5G-capable smartphone supports 5G NSA, howvere some previous-generation 5G devices like Xiaomi’s Mi 10i do not support the 5G SA network.
Also, check if the SIM slot supports a 5G network. Last but not least users need to recharge a certain plan and have an eligible smartphone to access the 5G network. If your SIM does not support a 5G network do upgrade it.
Check Network Settings:
Ensure that your device’s network settings are configured for 5G.
- Go to your device’s settings.
- Navigate to the network or cellular settings.
- Check that 5G is enabled.
- If it is not then enable it.
Check for Network Outages:
Sometimes, there can be Jio network problems caused by outages or maintenance work. Check Jio’s official website or social media channels for any announcements regarding outages or maintenance activities.
If there is an outage wait for some time as the Jio Team fixes the issue.
Reselect Preferred Network Connection
To fix the Jio 5G not working issue select the preferred network connection.
- Open Settings.
- Tap on SIM Card & Mobile Data.
- Click on Default Mobile Data SIM card.
- Go to your Preferred Network Type and Tap on it.
- Select 5G/4G/3G/2G to get 5G.
Turn On and Off Airplane Mode
- To fix the error turn on the Airplane mode.
- Wait for a couple of minutes and turn off the airplane mode.
- Check if the error is resolved.
Update Device
If you are using an outdated device you may face errors so do try to keep the device updated.
Android
- Go to Settings on your device.
- Tap on System or Software update.
- If an update is available.
- Tap on Download and Install.
iPhone
- Go to Settings on your device.
- Tap on General.
- Tap on Software Update.
- Tap on Download and Install.
- The device will restart.
Reset Network Settings
If you’re still experiencing problems, you can try resetting your device’s network settings. But this will also reset Wi-Fi networks, passwords, and cellular settings. Do make a note of your settings before completing these steps.
Reset Network for iOS:
- Go to Settings.
- Select General.
- Tap on Reset.
- Click on Network Settings.
- Your network settings will be set to default mode.
Reset Android Device:
- Go to Settings.
- Scroll down to Backup and Reset.
- Tap on Reset Network Settings.
- Select Reset Settings.
Contact Jio Customer Support
If none of the above steps fix the issue, then do contact Jio customer support for assistance. They can provide further troubleshooting steps to fix the issue.
You can reach Jio customer support through their website, or app, or by calling their customer service hotline.