Google Pay is a digital wallet platform and online payment system developed by Google. It allows users to make payments, send money to friends, pay for purchases in stores, and even manage their finances, all with just one app.
Users can link their credit or debit cards, as well as bank accounts, to make payments online or in stores by scanning the QR code.
What Is Mandate?
A mandate in Google Pay is like giving permission for someone to regularly take money from your bank account to pay for things you have agreed to buy or subscribe to.
For example, if you sign up for a streaming service and choose to pay monthly, you might set up a mandate in Google Pay.
This allows the streaming company so that they can automatically take the money that you owe them from your bank account every month without you having to manually make the payment each time.
Basically, It’s like saying, “Yes, you can take this amount of money from my account regularly until I say stop.”
Users sometimes experience issues with mandates not showing up in Google Pay.
If you are dealing with the same issue, don’t worry we have some troubleshooting steps you can try to resolve the problem.
Why The Mandate Not Showing In Google Pay
There could be several reasons why mandates or recurring payments might not be showing up in Google Pay:
Service Provider Integration: Not all recurring payments or mandates may be visible directly within the Google Pay app.
Because they are managed by the service provider or merchant. If you have set up recurring payments or subscriptions directly with a service, such as a streaming platform or utility provider, the management of those mandates might occur within your account on their platform rather than Google Pay.
Therefore, it’s possible that the mandates are not displayed within Google Pay but are managed through the service provider’s platform.
Pending Activation or Processing: If you have recently set up a mandate or authorized a recurring payment, it might take some time for it to appear in your Google Pay transaction history or payment methods.
Sometimes, there might be a delay in the system updating the information, causing a delay in the display of mandates.
Timing of Transactions: Mandates for recurring payments might not appear immediately in Google Pay.
Sometimes, there might be a delay between the scheduled payment and its display in the app.
Check back later to see if the transactions associated with the mandates show up.
Pending Activation or Processing: If you have recently set up a mandate or authorized a recurring payment, it might take some time for it to appear in your Google Pay transaction history or payment methods.
Sometimes, there might be a delay in the system updating the information, causing a delay in the display of mandates.
Incomplete Setup or Configuration: If the mandates are related to a specific payment method or service, ensure that the setup or authorization process was completed correctly. Any incomplete setup might prevent the mandates from being displayed.
These were some common reasons why the mandate not showing in Google Pay
How To Fix Mandate Not Showing In Google Pay
Here are a few troubleshooting steps you can try to resolve the problem:
Restart the App:
Start by simply restarting the Google Pay app.
Sometimes, restarting the app can resolve temporary glitches or display issues
Close the Google Pay app completely and remove from recents and then relaunch it.
This can help refresh the information and might display the mandates correctly.
Update The Google Pay App:
Using an outdated version of the Google Pay app might lead to certain features or information not displaying correctly.
Updating the app might resolve any bugs or issues causing the mandates not to display.
Ensure that you have the latest version of the Google Pay app installed on your device.
Go to the Google Play Store for Android or the App Store for iOS and check for any available updates for the Google Pay app.
Re-Add Payment Methods:
If mandates are still not showing up, try removing and re-adding the payment methods associated with the mandates.
Open Google Pay, go to Payment methods, and remove the payment methods linked to the mandates.
Then re-add them to see if the mandates reappear.
Additionally, Ensure that the payment method linked to the mandates is correctly added and active in Google Pay.
Sometimes, issues arise if the payment method associated with the mandate has expired or is inactive.
Review Permissions:
Check if Google Pay has all the necessary permissions enabled on your device. Sometimes, restricting certain permissions can affect the visibility of mandates.
Go to your device settings and go to the Apps
There, find the Google Pay app and Go to the app Permissions.
Check if Google Pay has all the necessary permissions enabled such as “Send SMS”, “Receive SMS”, Service SMS” etc.
Clear Cache and Data (Android):
If you are using an Android device, you can try clearing the cache and data for the Google Pay app.
This can sometimes resolve display issues or glitches.
Go to your device’s Settings > Apps > Google Pay > Storage > Clear Cache/Clear Data.
Please note that clearing data will remove app settings and login information, so make sure you have your account information stored before doing this.
Reinstall the App:
If none of the above steps work, consider uninstalling and reinstalling the Google Pay app.
Technical issues or bugs within the app can cause certain information, including mandates, to not show up as expected.
These issues might be temporary and could be resolved by reinstalling the Google Pay app.
Uninstall or Delete the Google Pay app from your device then install the fresh version from Google Play Store or App Store.
Contact Google Pay Support:
If none of the above steps resolve the issue, consider contacting Google Pay’s customer support.
They might be able to provide specific guidance or solutions for the problem you are facing.
Remember, as we mentioned before managing mandates may also depend on the specific services or subscriptions you have signed up for.
Some mandates may not be visible within Google Pay due to certain agreements or settings with the service provider. In such cases, reaching out to the respective service provider’s customer support might also be helpful.