Are you encountering the Samsung Pass fingerprint not working problem? If your answer is YES then you are in the right place.
Samsung Pass is a secure and easy-to-use biometric authentication service that can be used to sign in to websites and apps on your mobile.
Unfortunately, like any other service, Samsung Pass is also not immune from technical issues and errors.
Currently, it has been seen that some users are encountering the issue with Samsung Pass and reported the Samsung Pass fingerprint not working problem.
According to the survey, users are getting the error message that says “Couldn’t verify fingerprints.”
If you are also facing the same problem and are unable to unlock using your fingerprint then don’t worry.
In this guide, you’ll learn why is the Samsung Pass fingerprint not working and how to fix this problem.
Why Is the Samsung Pass Fingerprint Not Working?
You may be encountering the Samsung Pass fingerprint not working problem for several reasons such as:
- The Samsung Pass server is down.
- There is a bug or glitch present in the app and your device.
- Your screen protector is causing this problem and does not let the Samsung Pass recognize the fingerprint.
- Corrupted cache files stored in the Samsung Pass app.
- Outdated version of the Samsung Pass app.
However, if the Samsung Pass fingerprint is not working, you can fix it using the methods mentioned below.
So without any further ado let’s get started:
How to Fix the Samsung Pass Fingerprint Not Working Problem
If you are facing the issue with Samsung Pass and fingerprint not working then you can fix it using the methods mentioned below.
Check Samsung Pass Server Status
You may encounter the issue because the Samsung Pass server is down or under maintenance.
Sometimes users encounter issues and can’t use some features in Samsung Pass because its server is down or under maintenance.
So, before you start troubleshooting the Samsung Pass fingerprint not working problem make sure the Samsung Pass server is running.
To do that you can either visit the official social media handle of Samsung Pass or use online tools to find the server status.
After checking if you find any issue with the Samsung Pass server, you have to wait and try again after some time.
Update Samsung Pass/Samsung Wallet App
If you are using the outdated version of the Samsung Pass or Samsung Wallet app then it must be the reason why you are facing this problem.
If there is no issue with the server and the server is up and running then you should try updating the Samsung Pass app.
Because an outdated version of the app may cause various technical issues and errors.
To update the app, go to Galaxy Store > Menu > Updates.
Look for the Samsung Pass and tap Update to update it to the latest version.
Check Screen Protector
Adding a thick screen protector on your mobile device may prevent the Samsung Pass from correctly recognizing the fingerprint.
Sometimes fingerprints do not work when the protector is scratched on the sensor area.
If you have tried updating the app but encountering the same problem, check the screen protector and make sure it’s not damaged or scratched.
If the protector is damaged and causing the issue, try removing and re-adding the new one.
Clear Cache
If you have not cleared the cache file for a long time, you may encounter various technical issues and errors.
You may be encountering the Samsung Pass and fingerprint not working problem because of the corrupted and outdated cache files.
In that case, clearing the cache files will possibly resolve your problem.
To clear the cache files, go to Settings > Apps > Manage Apps > Samsung Pass > Storage > Clear Cache.
Contact Support
If none of these methods works for you then you should contact Samsung Pass Customer Support for expert assistance.
That’s all you need to know about how to fix the Samsung Pass fingerprint not working problem.