Are you encountering the Krispy Kreme app not working problem? If your answer is YES, don’t worry you are not alone.
Krispy Kreme, Inc. is an American multinational doughnut company and coffeehouse chain.
To attract customers Krispy Kreme offers free treat points on every purchase of hotdogs and other items.
You can track your free treat point progress you can either check it online or use the Krispy Kreme app.
Unfortunately, some users are encountering issues while using the Krispy Kreme app.
If you are facing the same problem and the Krispy Kreme app not working, you are in the right place.
In this guide, you’ll learn why is the Krispy Kreme app not working and how to fix this problem.
Why Is the Krispy Kreme App Not Working?
You may be encountering the Krispy Kreme app not working problem for several reasons.
Some of the most common reasons that cause this problem to appear are:
- Issues with the app server.
- Issues with your internet connection.
- Outdated version of the app.
- Bugs and glitches causing the issue.
- Other third-party applications running in the background conflict with the Krispy Kreme app.
Irrespective of why you are encountering the Krispy Kreme app not working problem, you can fix it using the methods mentioned in this guide.
So without any further ado let’s jump to the troubleshooting part.
How to Fix the Krispy Kreme App Not Working Problem
Use the following troubleshooting methods to fix the Krispy Kreme app not working problem.
Check Server Status
A down or under maintenance server is one of the most common reasons behind the Krispy Kreme app not working.
So, before troubleshooting this problem, ensure the app server is up and running.
To check the server status use the online toll Downdetector.
This tool will show you the server’s current status based on the reports submitted by other users on social media platforms.
If there is any issue with the Krispy Kreme app server, you have to wait and try again after a couple of hours.
Check Your Internet Connection
Krispy Kreme is an online application that requires an internet connection to work.
To use this app your device needs to be connected with a stable and fast internet connection.
If there is no issue with the app server, the next thing you can do is check your internet connection.
Perform a speed test to find all information about your internet connection including speed and stability.
If there is an issue with the internet, apply troubleshooting steps.
Update the App
To use the Krispy Kreme app and get a smooth user experience, your Krispy Kreme app must be up to date.
To check and update the Krispy Kreme app, go to Google PlayStore or App Store and search for the app.
If there is any update available you will see the Update button next to the app name.
Tap on the update button and your Krispy Kreme app will be updated to the latest version.
If you are not getting the update button then you are already using the latest version of the app.
Clear Cache
A corrupted cache stored in the app may conflict with its performance and prevent it from working.
If you have not cleared the cache files for a long time, you can fix your problem by clearing the cache files.
To do so, go to Settings > Apps > Manage Apps > Krispy Kreme App > Storage > Clear Cache.
On an iPhone, go to Settings > General > iPhone Storage > Krispy Kreme App > Offload App > Reinstall App.
Contact Customer Support
If none of these methods works for you, the last thing you can do is contact Customer Support for further assistance.
That’s all you need to know about how to fix the Krispy Kreme app not working problem.