Are you facing the Dexcom app not working problem? If your answer is YES, don’t worry you are in the right place.
The Dexcom Clarity app lets you see your glucose trends, time in range, and more, allowing you to better track your progress.
This will allow users to share their CGM data with their healthcare provider for health benefits.
However, like any other application, the Dexcom app is also not immune from technical issues and errors.
Currently, some users have reported the Dexcom app not working problem and looking for a fix.
To help them resolve this problem we have decided to write this comprehensive guide.
In this guide, you’ll learn why is the Dexcom app not working and how to fix this problem.
Why Is the Dexcom App Not Working?
Before starting troubleshooting the Dexcom app not working problem, let’s take a look at the reasons that cause this problem to appear.
Knowing the exact reason will help you find the correct solution for your problem.
You may be encountering this problem for several reasons such as:
- Server Outdage.
- Issues with your internet connection.
- An outdated version of the app.
- Corrupted cache files are stored in the app.
- Bugs and glitches causing the issue.
How to Fix the Dexcom App Not Working Problem?
If you are facing the Dexcom app not working problem, you can fix it using the methods below.
Restart the App
Sometimes users are encountering the issue because of the temporary bugs and glitches present in the app.
So, you can start troubleshooting this problem by restricting the Dexcom app.
This will resolve all bugs and also minor issues and the Dexcom app continue to work fine.
If restarting the app does not fix your problem, try restarting your device as well.
Check Server Status
After restarting the app and your device, the next thing you can do is check the Dexcom app server status.
Down and under maintenance servers may prevent the app from working properly.
To check the server status use online tools, there are tons of tools available online that will show you the current status of the Dexcom app.
After checking if you find any issues, you have to wait and try again after some time.
Check Your Internet Connection
If there is no issue with the app server then your internet connection must be the culprit.
In that case, check your internet connection by performing the speed test and applying troubleshooting steps if you find any issues.
Performing the speed test will show you the speed and stability of your internet connection.
You can also try switching to another network if rebooting the router does not fix the issue.
Update the App
If you are using the outdated version of the app, you may encounter compatibility issues and errors.
In that case, updating the Dexcom app will possibly resolve your problem.
To do so, go to Google PlayStore or App Store and search for the Dexcom app.
Once you find the app tap on Update button next to it to update it to the latest version.
Reinstall Dexcom App
If updating the app does not fix the problem, you should try uninstalling and reinstalling the Dexcom app.
To uninstall the app, tap and hold the Dexcom app icon on your mobile home screen and select Uninstall.
this will delete the app from your mobile device.
Wait for some time and go to Google PlayStore or AppStore and reinstall the app.
Once installed, log in to your account and check if your problem is fixed.
Contact Support
If none of these methods works for you and you are still facing the same problem, contact Dexcom’s Customer Support for expert assistance.
That’s all you need to know about how to fix the Dexcom app not working problem.