Is Roborock can’t find dock? If your answer is YES then don’t worry you landed in the right place.
Roborock is a Chinese company that makes robotic sweeping and mopping devices and handheld cordless stick vacuums. This is a very popular company and millions of users use their products.
However, there is a home cleaning robot made by Roborock that will clean the home automatically all you have to do is set up the cleaner and map your home and it will keep your home clean.
This cleaning robot is powered by a battery that will be charged in its deck when the battery is low and the cleaner dust collector compartment is full, it will automatically detect the dock and connect to it.
Unfortunately, for some users, Roborock can’t find its dock which is why running out of battery and users need to manually place it into the dock every time.
If you are also facing the same problem and your Roborock can’t find dock then don’t worry s we got you covered. In this guide, you’ll learn how to fix the Roborock can’t find dock problem.
So, without any further ado let’s start troubleshooting this problem:
How to Fix the Roborock Can’t Find Dock Problem
Roborock is an excellent cleaning robot that works fantastic if you keep it in good condition. Generally, this type of smart gadget should be serviced every two to three weeks if you want to maintain a good level of cleaning performance.
However, if you miss the maintenance you will start encountering various complications. If you are facing the Roborock can’t find dock problem then you can fix it by using the troubleshooting steps mentioned below.
1. Move the Dock
Moving the dok to a different location should be the first move if your Roborock can’t find the dock. It may be possible that you are facing this problem because there is an issue with the current saved docking position.
In that case, moving the dock and updating the new docking position in the cleaning robot will fix your problem. To do that you need to unplug the dock and place it in the location where a power outlet is near so that you can plug the dock supply cable easily.
Once you move the dock to a different location use the Roborock app on your mobile device and update the new dock location in the cleaning robot.
2. Check Clearance
If you have placed the dock under the table or between different objects then the cleaning robot does not detect it because it requires a little bit of clearance to function properly.
So, make sure to place the dock at the location where a fair space will be available and it is best if the front is free from any obstacles.
3. Manually Guide Roborock
Sometimes you need to place the cleaning robot into the dock and use the save location feature to update the dock location so that the cleaner will find it when required.
This is the straightforward method of fixing the Roborock can’t find dock problem and it does not require moving the dock in a different location.
So, pick up the cleaner and place it into the dock. Once done, use the Rockrock app on your mobile to save the dock location.
4. Try Resetting The Unit
After researching this topic on the internet we found that some users can fix this problem by resetting the unit to default settings.
If you are still facing the Roborock can’t find dock problem then you should try resetting the unit. This will delete all the customized settings and also resolve your problem if there is no hardware issue.
5. Clear Sensors
To find the dock cleaning robot uses the location sensors. If there is dust or any other impurities stick to the robot sensor then it will affect its performance.
It may be possible that you are facing the Roborock can’t find dock problem because your robot cleaner sensor is dirty. In that case, you can fix this problem just by clearing the sensors.
However, if the sensor is defective then you should claim the warranty and replace it from its service center.
6. Contact Customer Support
If you have tried everything but still facing the Roborock can’t find dock problem then the last thing you should do is contact Roborock Customer Support and report your problem.
While reporting your problem make sure to provide all necessary information so that the support team will understand the scenario and help you accordingly.
That’s it, we hope this guide helps you fix the Roborock can’t find dock problem.