Are you facing the problem of Peacock Subscription Not Working? If yes then don’t worry you are at the right place.
Peacock is a streaming service launched by NBCUniversal, offering a wide variety of on-demand content, including movies, TV shows, news, sports, and exclusive original programming.
Peacock provides a diverse library of content from NBCUniversal, including popular TV shows, classic series, blockbuster movies, and exclusive originals.
Peacock has a free, ad-supported tier that allows users to access a limited selection of content with occasional advertisements.
Peacock also offers premium subscription options that provide access to a broader range of content, including original series, movies, and live sports.
However, many users are facing the problem of Peacock Subscription Not Working.
Are you here for the same reason? If yes then don’t worry we got you covered, in this guide we will provide you some easy and effective solution to resolve the issue.
How To Fix Peacock Subscription Not Working
Here are the steps you can try to resolve the issue:
Restart the App or Device:
Close the Peacock app or log out of your account, then restart the app or device you are using.
This process can help resolve issues related to temporary glitches or errors.
Here’s how to do so:
- On your device, navigate to the screen where the Peacock app is open.
- Depending on your device, you can usually do this by pressing the home button or using the app switcher.
- Swipe away or close the Peacock app to ensure that it is fully closed.
- On some devices, this might involve swiping the app off the screen or using a task manager to close it.
- Launch the Peacock app again from your device’s home screen or app menu.
This action will start the app fresh, and any temporary issues or glitches that might have occurred could be resolved.
For Logging Out and Logging Back In:
- Inside the Peacock app, navigate to the account settings or profile section.
- This is usually represented by an icon or your account name, depending on the app’s layout.
- Look for an option to log out of your Peacock account. Confirm the log-out action when prompted.
- After logging out, fully close the Peacock app as described in the first set of steps.
Launch the Peacock app again and log back in with your account credentials, and check if the Peacock Subscription is working.
Check Subscription Status:
Make sure that your Peacock subscription is active and not expired.
If you have a premium subscription that involves payment, check for an expiry or renewal date.
Make sure that your subscription is still active and hasn’t expired.
If it has expired, you may need to renew it.
Review the billing or payment information associated with your subscription.
Make sure the credit card or payment method on file is valid and has not expired.
If there are issues with billing, it could affect your subscription status.
If you recently made changes to your subscription or updated payment information, look for a confirmation message or email from Peacock acknowledging the changes.
This can confirm that your subscription is active and up to date.
Clear Cache and Cookies:
If you are accessing Peacock through a web browser, clear the cache and cookies.
Over time, browsers accumulate cached data and cookies. Sometimes, this stored data can become corrupted, causing issues with website functionality, including problems related to subscriptions or logins.
Clearing cookies can also enhance privacy by removing tracking information stored by websites.
Here’s how to clear cache and cookies:
For Google Chrome:
- Open Google Chrome.
- Click on the three vertical dots in the top-right corner to open the menu.
- Hover over “History,” and a submenu will appear.
- Click on “History” again to open the History page.
- On the left side, click on “Clear browsing data.”
- Choose the time range for which you want to clear data (e.g., “Last 24 hours” or “All time”).
- Select “Cookies and other site data” and “Cached images and files.”
- Click “Clear data.”
For Mozilla Firefox:
- Open Mozilla Firefox.
- Click on the three horizontal lines in the top-right corner to open the menu.
- Select “Library” and then click on “History.”
- Click on “Clear Recent History.”
- Choose the time range for which you want to clear data.
- Select “Cookies” and “Cache.”
- Click “Clear Now.”
For Microsoft Edge:
- Open Microsoft Edge.
- Click on the three horizontal dots in the top-right corner to open the menu.
- Select “History” and then click on “Clear browsing data.”
- Choose the time range for which you want to clear data.
- Select “Cookies and other site data” and “Cached images and files.”
- Click “Clear.”
After clearing the cache and cookies, you may need to log in again to Peacock, and this process can resolve issues related to subscription not working or other account related problems.
Update Peacock App:
Make sure that you are using the latest version of the Peacock app.
Outdated apps may have bugs or compatibility issues that can affect subscription features.
Here are the general steps to update Peacock:
For iOS (iPhone and iPad):
- Open the App Store on your iOS device.
- Tap on your profile icon in the top right corner.
- Scroll down to the “Available Updates” section.
- If Peacock appears in the list of available updates, tap the “Update” button next to it.
For Android:
- Open the Google Play Store on your Android device.
- Tap the menu icon (usually three horizontal lines) in the top-left corner.
- Select “My apps & games.”
- Find Peacock in the list of installed apps.
- If there is an “Update” button next to Discord, tap it to update the app.
Smart TVs:
- Navigate to the app store or app section on your smart TV.
- Find Peacock in the list of installed apps or available apps.
- If an update is available, select the “Update” option.
After updating the app, restart it to apply the changes.
Reauthorize Device:
If you are using Peacock on multiple devices, you may need to reauthorize the device that is having subscription issues.
Log out of the account on the problematic device and log in again.
Here’s how to do so:
- Open the Peacock app on the device experiencing subscription issues.
- Look for the account or profile settings within the app.
- Find the option to log out or sign out of your Peacock account.
- After logging out, close the Peacock app completely. Ensure that it’s not running in the background.
- Restart the device you were using to access Peacock.
This ensures a fresh start and clears any temporary glitches.
- Open the Peacock app on your device.
- Log in to your Peacock account with your username and password.
- Follow any additional steps or prompts to complete the login process.
- After logging back in, check if the device is now authorized for your Peacock subscription.
- Ensure that you have access to the content associated with your subscription level.
It helps establish a new connection between the Peacock service and the device, which can resolve authorization problems or glitches that may have occurred.
Verify Account Information:
Double-check that the account information associated with your Peacock subscription is accurate.
Make sure that your email address and other account details are correctly entered.
Here’s how to do so:
- Use the official Peacock website or the Peacock app to log in to your account.
- Make sure to enter the correct email address and password associated with your Peacock subscription.
- Once logged in, navigate to the account settings or profile section of the Peacock platform.
- This is usually where you can find information such as your email address, subscription plan details, and other account-related information.
- Make sure that the email address associated with your Peacock account is accurate and up to date.
- If there are any changes needed, update the email address accordingly.
- If your Peacock subscription involves payment, review and verify the payment information associated with your account.
- Ensure that the credit card or payment method details are correct and up to date.
- If you discover any outdated or incorrect information in your account settings, update it.
- This involves changing your email address, password, or other relevant details.
If you make any updates or changes to your account information, make sure to save the changes before navigating away from the account settings page.
Reinstall Peacock App:
If the issue persists, try uninstalling and reinstalling the Peacock app on your device.
This process can help resolve issues related to app corruption, outdated files, or misconfigurations.
Here’s how to uninstall and reinstall the Peacock app on different devices:
iOS (iPhone/iPad):
- Press and hold the Peacock app icon on your home screen until it starts to jiggle.
- Tap the “X” on the corner of the app icon.
- Confirm the deletion when prompted.
- Visit the App Store, search for “Peacock,” and reinstall the app.
Android:
- Open the Settings app on your Android device.
- Navigate to “Apps” or “Application Manager.”
- Find and tap on “Peacock” in the list of installed apps.
- Tap “Uninstall” and confirm the deletion.
- Open the Google Play Store, search for “Peacock,” and reinstall the app.
Smart TVs:
- Navigate to the app section on your smart TV.
- Find and select the Peacock app.
- Press the option button on your remote usually represented by three dots, a gear icon, or a similar symbol.
- Look for the option to uninstall or remove the app.
- Once uninstalled, reinstall the app from the app store or channel store on your smart TV.
Windows:
- Open the “Settings” menu and go to “Apps.”
- Find and select “Peacock.”
- Click on “Uninstall” and follow the on-screen prompts.
- Alternarnatively go to “control panel” and uninstall “Peacock ” from there.
- Download and reinstall the Peacock app from the Microsoft Store.
After reinstalling the Peacock app, open it and log in to your account.
Contact Peacock Support:
If none of the above solutions work, it’s recommended to reach out to Peacock’s customer support for assistance.
They can provide specific guidance based on your account details and help resolve subscription-related issues.