Are you facing the OPay not working problem? If your answer is YES then don’t worry you are not alone.
OPay is a one-stop mobile-based platform for payments, transfers, loans, savings, and other essential services for every individual.
It is a huge platform that currently has over 35+ million registered app users and 500,000 agents in Nigeria.
Despite being a huge platform, OPay is also not immune from technical issues and errors.
Currently, it has been seen that some users are encountering the issue and reported the OPay not working problem.
In this guide, you’ll learn why is the OPay not working and how to fix this problem.
Why Is the OPay Not Working?
You may encounter the OPay not working problem for several reasons. Some of the most common reasons include:
- Down or under maintenance server.
- Issues with your internet connection.
- An outdated version of the app.
- Corrupted and outdated cache files.
- Third-party applications conflict with OPay’s functionality.
- Bugs and glitches causing the issue.
How to Fix the OPay Not Working Problem
Use the following methods to fix the OPay not working problem.
Check Server Status
One of the major reasons for encountering the OPay not working problem is a down or under maintenance server.
If there is a server issue and the server is down or under maintenance, you may encounter various technical issues and errors.
to check the server status, use the online tool. There are tons of tools available on the internet that will show you the current status of the OPay server.
After checking if you find any issue with the server, you have to wait and try again after a couple of hours.
Check Your Internet Connection
To use the OPay services your device needs to connect with a fast and stable internet connection.
If there is any issue with your internet connection and you are getting slow and unstable internet, you may encounter issues.
In that case, you should check your internet connection by performing a speed test and apply suitable troubleshooting steps if you find any issues.
Update the OPay App
If you are using the outdated version of the OPay app, you may encounter compatibility issues.
In that case, updating the app will resolve your problem.
To update the OPay app, go to Google PlayStore or App Store and search for the app.
Once you find the app, tap on the Update button next to the app name to update the app to the latest version.
Clear Cache
Corrupted and outdated cache files stored in the app may cause technical problems.
If you have not cleared the cache files for a long time then the cache files stored in the OPay app get outdated.
These outdated cache files conflict with the app performance and this is the reason why you are facing the OPay not working problem.
In that case, clearing the cache files will resolve your problem.
To do that, go to Settings > Apps > Manage Apps > OPay app > Storage > Clear Cache > OK.
On an iPhone device, go to Settings > General > iPhone Storage > OPay App > Offload App > Reinstall App.
Reinstall App
If clearing the cache files and updating the OPay app does not fix your problem, you should consider uninstalling and reinstalling the app.
To uninstall the app, tap and hold the app icon and select Uninstall or Remove.
Go to Google PlayStore or App Store and reinstall the app to check if your problem is fixed.
Contact Support
If none of these methods works for you and you are still facing the OPay not working problem, you should contact Customer Support for expert assistance.
That’s all you need to know about how to fix the OPay not working problem.