Are you facing the “GCash Flashback not showing” problem? If your answer is YES then don’t worry you landed in the right place.
Flashback is a new feature introduced in GCash that showcases how much funds a user has already spent, sent and received for the entire year (2023). This is an excellent feature to help users manage their e-wallet and get records of their annual transactions.
Unfortunately, some GCash users are encountering issues while using accessing the GCash Flashback feature. If you are not seeing the Flashback feature on GCash then don’t worry, we have got you covered.
In this guide, you’ll learn why is the GCash Flashback not showing and how to fix this problem.
Why Is GCash Flashback Not Showing?
You might be encountering the “GCash Flashback not showing” problem for the following reasons: .
- Outdated version of the GCash app.
- The GCash server is temporarily out of service.
- The GCash Flashback feature is not available in your region.
- Bugs and glitches present in the app and your device causing this problem.
How to Fix the GCash Flashback Not Showing Problem
If you are facing the “GCash Flashback not showing” problem then here are some troubleshooting methods that you can try to fix it.
1. Check Your Internet Connection
Likely, the GCash Flashback option is not showing because of the slow and unstable internet connection. To fix this problem, the first thing you need to do is check your internet connection.
To do that you can check your internet connection. If there is an issue with the internet connection then you should apply troubleshooting steps.
2. Restart the App
Sometimes users get this type of issue because of the bugs and glitches present in the app and their device. Luckily, these bugs and glitches are temporary and can be fixed by simply restarting the Gcash app.
If there is no issue with your internet connection then you should try restarting the app. If it does not fix the issue then try restarting your device as well.
3. Update the GCash App
The Flashback feature is added to the latest version of the GCash. If you are running the older version of the app then you can fix the GCash Flashback not working problem by updating the app.
To do that go to Google PlayStore or App Store and update the GCash app.
4. Clear Cache
If updating the GCash app does not fix your problem then you should try to fix the GCash Flashback not working/showing problem by clearing the cache files.
To do that go to Settings > Apps > Manage Apps > GCash App > Clear Data > Clear Cache.
5. Uninstall and Reinstall the GCash App
If updating and clearing the cache files does not fix your problem then you should try uninstalling and reinstalling the GCash app.
To uninstall the app tap and hold the GCash app icon and select the Uninstall or Remove app option from the menu.
Once uninstalled, go to Google PlayStore or App Store and search for the GCash app. Once you find the app tap on the Install or Get button to reinstall the app.
6. Contact Customer Support
If you have tried every method mentioned above but still facing the same problem and are unable to use the GCash Flashback feature then you should contact GCash Customer Support for further assistance.
That’s it, we hope this guide helps you fix the “GCash Flashback not showing” problem.