Are you encountering the DIRECTV Stream Box Not Working problem? If your answer is YES then don’t worry you are landed in the right place.
DIRECTV is a streaming box that provides access to a vast library of entertainment content. It provides both live and on-demand services. On this platform, you can watch all the latest movies, shows, and other content in different video quality.
But like any other service, DIRECTV Streaming Box is also not immune from technical issues and errors. Currently, it has been seen that many users are encountering the DIRECTV Stream Box Not Working problem and looking for a way to fix it.
If you are also facing the same problem and want to fix this problem then you can do it by using the methods mentioned below.
In this guide, you’ll learn why is DIRECTV Stream Box Not Working and how to fix this problem.
Why Is DIRECTV Stream Box Not Working?
There are many reasons why DIRECTV stops working and you are unable to watch your favorite movies or shows. This could be anything from poor internet connection to faulty cables.
Below we have mentioned some of the most common reasons that may cause the DIRECTV Stream Box Not Working problem.
- Internet Connection Issue: Because DIRECTV is an online streaming service you need to have a stable and strong internet connection otherwise you won’t be able to stream anything. It is possible that you are encountering this problem because there is an issue with your internet connection.
- Loose Or Damaged Cables: If you are facing issues related to your device screen such as a black screen or screen cutting off then it may be possible that the HDMI cable is not plugged correctly or has physical damage.
- Server Issues: It is the most common reason for encountering this type of issue. If the DIRECTV device does not show anything then it must be because there is an issue with the DIRCTV server.
- Pending Updates: If you have pending updates then you may encounter compatibility issues and you have to update your streaming box or mobile app in order to get a better streaming experience.
How to Fix the DIRECTV Stream Box Not Working Problem
If you are encountering the DIRECTV Stream Box Not Working problem then you can fix it by using the methods mentioned below.
Method 1: Check for Software Updates
Most of the time, it has been seen that users are encountering this problem because of the pending software updates. So to fix the DIRECTV Stream Box Not Working problem you need to make sure that you are using the latest software versions.
Here is how you can check and update the DIRECTV’s Software:
- Open the DIRECTV Stream Box and go to Settings.
- Scroll down and select the “System” option.
- Under this option select the “Software Update” or a similar option.
- This will scan your DIRECTV Software and show you available updates.
- If there is an update available then you must follow the onscreen instructions and update the software to the latest version.
- Once done, restart the streaming box and check if your problem is fixed or not.
Method 2: Check for Updates on Your Mobile or Streaming Device
Similar to the DIRECTV Streaming Box your mobile app or streaming device that you are using to control the DIRECT Streaming Box will also be updated to the latest version.
If updating the box system software does not fix your problem then you should try updating the streaming app on your mobile or streaming device.
To do that go to Google PlayStore or App Store and search for the DIRECTV App. Once you find the app tap on the Update button (If available).
Wait for the updating process to be completed and restart your device. Once done open the DIRECTV app to check if your problem is fixed or not.
Method 3: Restart Your Device
Sometimes restarting the device will fix the wide range of minor issues that may lead you to not working problems. If you are encountering the DIRECTV Stream Box Not Working problem then you should try restarting your DIRECTV Streaming Box.
- To perform a restarting process turn your DIRECTV Streaming Box OFF.
- Now unplug the power cable from the socket.
- Wait for 10 to 15 seconds.
- Plug the power cables back in and turn ON the power switch.
- Turn the Streaming Box ON to check if your problem is fixed.
Method 4: Check Your Internet Connection
As I mentioned earlier, DIRECTV Streaming services completely rely on your internet connection. If there is any issue related to your internet connection such as a Slow and Unstable connection you may encounter various technical issues.
If you have tried all of the above-mentioned methods but still facing the same problem then you should try checking your internet connection.
To do that, consider performing a speed test of your internet connection and apply troubleshooting steps if you find any issues.
That’s it, we hope this guide helps you fix the DIRECTV Stream Box Not Working problem.