AnyDesk is a software that allows its users to access their files and important documents stored on their PC or other devices remotely.
It allows remote access, screen sharing, and file transfer between computers over the Internet.
It provides various features such as Remote Desktop Access, Cross-Platform Support, High Performance, Security, and Collaboration Features.
Unfortunately, some users are facing the “AnyDesk Not Connected to Server” problem while trying to access their computers from another location. This issue is very common and reported by many AnyDesk users.
If you are also facing the “AnyDesk Not Connected to Server” problem then don’t worry. In this guide, we will show you why are you experiencing this problem and how to fix it.
What Causes the “AnyDesk Not Connected to Server” Problem?
There are several reasons that may cause the “AnyDesk Not Connected to Server” problem. Some of these common reasons are:
- Internet Connection Issue: It is possible that you are facing the “AnyDesk Not Connected to Server” problem because you don’t have a stable internet connection.
- Outdated Version of AnyDesk: It is also possible that you are facing this problem because you are using the outdated version of AnyDesk. The version you are using has compatible issues and it may not be able to connect to the server.
- Corrupted Installation File: It is also possible that you are experiencing this problem because AnyDesk software’s installation file gets corrupted and causes issues.
- Insufficient File Permissions: It is possible that the AnyDesk files don’t have sufficient permissions to make a connection to the server.
- Incorrect Firewall Settings: Sometimes a firewall or antivirus installed on your device will mark the app suspicious thread and start blocking its connectivity to the server and causing connectivity problems.
How to Fix the “AnyDesk Not Connected to Server” Problem
If you want to fix the “AnyDesk Not Connected to Server” problem then follow the below-mentioned methods one by one.
Method 1: Reset AnyDesk
To fix the “AnyDesk Not Connected to Server” problem, the first thing need to do is reset the AnyDesk app.
Resetting the app will fix all problems caused by incorrect settings. If you don’t know how to do it then follow the steps written below:
- Open the AnyDesk app on your device.
- Navigate to Menu.
- There, you will see multiple options. Select the Settings option.
- Now, search and select the Reset AnyDesk option.
- Doing this will reset the AnyDesk and your problem will be fixed.
Method 2: Adjust Firewall Settings
As I mentioned above, you must be facing the “AnyDesk Not Connected to Server” problem because the firewall or any antivirus software installed in your device is blocking the AnyDesk process and causing problems.
In that case, you need to adjust the firewall setting and let AnyDesk pass through the firewall. Here is how to do it:
- Click on Windows Search Bar and type Firewall & Network Protection and hit Enter.
- Now, click on the “Allow an apps through Firewall” option.
- This will open up a new window where you can see all software names and their permissions.
- Click on the Change Settings button.
- Scroll down and find the AnyDesk and make sure both the Private and Public checkboxes are checked.
- Once done click OK.
This will allow AnyDesk to pass through the firewall and your problem will be fixed.
Method 3: Update the AnyDesk App
If you have tried both methods but still facing the “AnyDesk Not Connected to Server” problem then the last thing you need to do is check your AnyDesk app version.
If you are using the outdated version of AnyDesk software then you need to install the latest version to fix the “AnyDesk Not Connected to Server” problem.
That’s all, we hope this guide helped you fix the “AnyDesk Not Connected to Server” problem.