StubHub is one of the largest online ticket reseller platforms. Users can buy and sell tickets to live events like sports matches, concerts, and theatre performances.
The event tickets you buy via StubHub are usually referred to as ‘StubHub Tickets’. But what happens when you are faced with a StubHub ticket not showing up error?
You’re looking forward to an event and using the app to access your bought tickets. But you can’t locate them or they’re delayed.
It can be quite a frustrating experience, therefore in this article, we are set to guide you through StubHub tickets not showing up error and fix it as soon as possible.
Reasons & Fixes For StubHub Tickets Not Showing Up
Newly Listed Events
- As soon as you generate new ticket listings on StubHub, it is advisable to wait for some time.
- This is to allow the newly created listings to appear in the app.
- During peak ticket demand or busy periods, there may be a processing delay before they appear in the mobile app.
Enabled Better Seat Filter:
- The StubHub app offers a Better Seats filter, this helps the users to locate optimal tickets in premium sections.
- If this filter is activated, the app will display tickets providing closer proximity to the stage.
- However, if the event has limited availability of premium seating options.
- Activating the Better Seats filter may result in no tickets being displayed.
- To solve StubHub tickets not showing up error one needs to toggle off this filter.
Make Listing on StubHub Again
You may make your listing again but to do so delete the original listing first.
To Delete Listing:
- Visit the StubHub home page.
- Hover on the Sell button.
- The Menu will open
- Click on My Listings.
- Tap on the listing which you wish to delete.
- Click on See Actions.
- Click on Delete.
- Confirm Delete.
Create New Listing:
- Visit the StubHub home page.
- Hover on the Sell button.
- The Menu will open
- Click on Sell Tickets.
- Enter the name of the event for which you are re-selling your tickets.
- Select the correct event.
- Enter the number of Tickets.
- Enter the preferences.
- Click on Create Listing.
Purchasing Tickets As Guest:
- If you are trying to buy tickets as a guest without creating an account you may face errors.
- To access tickets purchased as a guest
- Go to the StubHub app sign-in page.
- Click on the Find your order link.
- Provide the necessary information
- Follow the instructions to retrieve your tickets.
Cache Issues
If the cache is overloaded the app may work sluggishly and with errors. It is better to clear the cache for a seamless experience.
- Go to Settings
- Click on Apps/Application Manager.
- Tap on the StubHub app.
- Tap Storage and cache.
- Select Clear cache.
- Tap clear data and cache
- Confirm your selection.
- The cache will be cleared.
- Restart your app.
Poor Internet Connection:
If your internet connection is unstable you will face StubHub tickets not showing up error.
- An unstable internet causes errors
- Carry out a speed test.
- If the internet is slow contact the service provider.
- Disable Airplane Mode if it is on.
- Check your Wifi.
- Use an Ethernet.
Contact StubHub Customer Support
If none of the above solutions have resolved your issue, it is best to reach out to StubHub’s customer support so that they can guide you in troubleshooting the error. Due to their expertise, StubHub’s customer support can give you specialised advice tailored to your needs.
You can do this by visiting StubHub’s Contact Us page and reaching out to them via email or phone.
Hope the solution shared in this article has helped resolve the StubHub Tickets Not Showing Up Error.