Santander Online Banking is a secure way to manage your money online. Customers can perform various banking transactions and many other services online through the mobile app. Currently, Santander UK’s online banking faces disruptions as many users have reported that they are facing Santander online banking not working issues.
Santander users are complaining about issues while accessing online banking. Many took to Twitter to complain about the error.
If you’re one of the users facing the Santander Online Banking Not Working issue, Don’t worry, you’re not alone as this is a widespread issue. In this article, we have shared some troubleshooting steps you can try to resolve the problem.
Solutions for Santander Online Banking Not Working Issues
If you’re experiencing Santander online banking not working issues, here are some solutions that may help you resolve the issue.
Check Login Details
Sometimes a spelling mistake while logging into your account can also cause Santander online banking not working issues. See that your login credentials are right. If you have forgotten your password then reset your password to solve the error.
Server Status
Check the server status of Santander you may be facing an issue with the banking service if the servers are down. Santander shares information on its website which shows if the services are affected.
You can also check its status on Facebook and Twitter as the bank regularly updates its social media. Or check the server status on DownDetector. If the servers are down then wait for some time as the team restores the services.
Check Internet Connectivity
Ensure that you have a stable internet connection and try accessing the website or app again. A slow and unstable internet connection can also cause Santander online banking not working issue.
You can check the internet speed online and if it is slow then inform your service provider. You can also try switching your Internet connection from Wi-Fi to ethernet to solve the error.
Update Santander App
An outdated app version causes issues and errors so do try to keep the app updated to its latest version.
- Launch the Google Play Store
- Tap on the Profile icon.
- Tap on Manage Apps and Devices.
- Click on Updates Available.
- Search for the Santander App
- Tap on the Update option.
- Click the Update App button and wait till the update is completed.
Clear App Cache and Data:
You could also be facing a problem with the Santander App’s data cache.
Clear Cache on iPhone
- Go to General
- Tap on “iPhone Storage”,
- locate the Santander App
- Tap on Offload App.
- Confirm the action.
- Reinstall the app.
Clear Cache on Android:
- Open the settings on your device
- Tap on the Apps option
- Click on Manage Apps.
- Select Santander App.
- Tap on Storage.
- Click on Clear data.
Uninstall/Reinstall the Santander App
Uninstalling and reinstalling an app removes minor bugs and the app works as new.
- Go to Settings
- Tap on Apps
- Search for the Santander App.
- Tap on Uninstall.
- Reboot the Phone and reinstall this app.
- Check if the issue is fixed.
Contact Support
If the Santander Online Banking issue persists even after trying most of the solutions, do try to get in contact with the support team at Santander UK plc, developers of Santander.
Hope the above solutions have helped resolve the Santander App. not working error.