What To Do When Roblox Support Not Responding (2024)

Roblox is an amazing platform where you can play a variety of different games for free. Here you can find games in almost all genres.

But like any other service, Roblox also faces some issues and problems. To help people fix these problems, Roblox has a dedicated Support System.

You can contact Roblox Support via email or Tweets and they will help you resolve your problem by providing troubleshooting steps or guidance.

In this guide, we will show you how long Roblox Customer Support will take to respond to your request and what to do if they don’t respond.

Without any further ado, let’s get started:

How Long Does Roblox Customer Support Take to Respond?

You must be wondering how long Roblox Customer Support takes to respond to your request. Generally, Roblox Customer Support takes 24 to 48 hours to respond to your request.

On Roblox, 5000 requests are sent by users to Customer Support on a daily basis. To process all requests, the Support team requires some time.

If there is a limited request has been sent by Roblox users then the Support team will respond to your request sooner.

Sometimes, Roblox Customer Support does not respond to your email because of too many requests or because they have missed your email which is completely normal.

What Should I Do If Roblox Doesn’t Respond?

Sometimes, Roblox support receives too many requests at a time especially when its server is down and everyone tries to contact Roblox Support.

In this situation, it is possible that they have missed your email or ticket. In that case, you need to follow some simple steps to fix your problem.

  • Check their help page first to see if you can solve the problem: Roblox has a support page where you can find the solution, guidelines, and articles on various common problems. If Roblox Support does not respond to your request then the first thing you need to do is go to  https://en.help.roblox.com/hc/en-us and find a solution for your problem and try to fix it on your own.
  • Send a second email or support ticket if 48 hours have passed: If you have checked Roblox’s general support page and have tried some methods but your problem is still unsolved then the next thing you need to do is send a second email or raise a ticket after passing of 48 hours.

How to Contact Roblox Customer Support

You can contact Roblox Customer Support using two methods — Roblox Support System or Email Roblox directly at [email protected].

  • Use the Roblox Support System: In this method, you need to visit https://www.roblox.com/Support. Once you are on the Roblox Support website, enter your birth date and then enter your Username and email associated with your Roblox account. Now select your problem from the dropdown menu and enter a short description related to your problem and send the request. The Roblox Support team will reach you via email and provide solutions.
  • Email Roblox directly at [email protected]: In this method, you need to send an email directly to Rolox Customer Support at [email protected] and provide them with information about your problem. The support team will respond to your request as soon as possible.

I think that’s all you need to know about what to do when Roblox Support does not respond.

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