Ovo Energy App Not Working Fix (2024) – SOLVED

Ever since we have been hit with COVID-19, consumer brands, and retailers have embraced digital through online orders.

Now to make online payments, there are many apps available in the market. One of them is the Ovo Energy App.

Like other applications, a lot of users are having issues and errors while using the Ovo app.

Fortunately, OVO Energy has acknowledged issues with the OVO app. They shared this with a tweet on their official Twitter handle on July 1, 2023. They also assured customers that they were actively working on the problem and will soon update them.

Now you must be wondering what is Ovo Energy App and how to solve the Ovo Energy App not working issue. 

What is the Ovo Energy App?

The OVO Energy app is a mobile application for users to efficiently handle their energy consumption and also track their bills.

They can do this from anywhere on their smartphones. The OVO Energy app can be downloaded from the App Store for iOS devices and Google Play for Android devices.  One does not need to pay for the services as the Ovo Energy App is free.

The OVO Energy app allows users to easily access their energy usage data, view bills, and monitor their energy consumption.

They can even make their payments on the go with the help of the Ovo Energy App. But what happens when you encounter the Ovo Energy App Not Working issue?

What Causes The Ovo Energy App Not Working Issue?

There can be many reasons for the Ovo Energy App not working issue. One reason could be that your online account is no longer applicable, cache, internet or data, updates and more.

  • Server Issue
  • Device Incompatibility
  • Cache
  • Unstable Internet Connection
  • Updates

How To Fix Ovo Energy App Not Working Issue?

Here are some effective ways to resolve the Ovo Energy app not working issue:

Check Ovo Energy App Server Status

If you’re facing issues while using the Ovo Energy App, you must check its current server status. As many times the services are disrupted due to server issues. It could also be that server maintenance is taking place.

In that case, you need to wait until the team resolves the issue.

Ensure Device Compatibility

There have been times when the Ovo Energy App is not compatible with some devices. So use a compatible device with Ovo Energy App to avoid issues.

Clear the Cache

Clearing the app’s cache on your Android or iPhone could fix the issue. If you don’t know how to clear the app cache, follow the steps written below:

  • Navigate to Settings
  • Go to Apps
  • Click on Ovo Energy
  • Click Clear Cache.

Upgrade Ovo Energy App 

Always keep your apps upgraded to the latest version to avoid problems.

Internet Connections

Here are a few things to keep in your mind:

  • Make sure you have a stable internet connection
  • If you are using WiFi then switch to data or vice versa.


To fix the Ovo Energy App not working issue, you can shut down and restart your device. Restarting helps clear the bugs and glitches that may affect the functioning of the app.

If you are still facing the Ovo Energy App not working issue then you may need to uninstall the app and reinstall it. Check if the issue is resolved by reinstalling the app.

If the problem persists, attempt to log in using a different browser. It is advisable to disable browser extensions or ad-blockers. They can cause a hindrance many a time.

If none of the above steps resolves the issue, reach out to OVO Energy support. They will guide you further. Hope this has been helpful to you.

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