Are you getting the ‘Microsoft authenticator app not working’ error? If your answer is YES, look no further as we have covered you.
For the unversed, Microsoft Authentication App is a two-factor authentication app that is used to generate codes to secure accounts.
Irrespective of whether you create Google, Social Media, or Microsoft account, your account must be secured.
The majority of people use the modern security protocol called Two Factor Authentication to secure their accounts.
In this protocol, the user has to enter specific codes to log in to their account. Without entering those codes, they can’t access their account even if they have the correct password.
Whenever an account owner tries to log in to their account, they receive a temporary code through sms. This SMS can be obtained through a mobile number or the application.
In this article, we are talking about one of these applications named, Microsoft Authenticator.
But because of some unexpected errors, many people are experiencing the Microsoft Authenticator App Not Working Issue.
If you are also facing the same issue and are looking for a solution then don’t look further as we have got you covered.
Without any further ado, let’s get started:
What Causes The Microsoft Authenticator App Not Working Issue?
There are numerous reasons that could cause the Microsoft Authenticator App Not Working Issue.
To make your work easier, we have enlisted some major reasons that often lead to this error:
- Old App Versions
- Corrupted App Caches
- Faulty app files
How to Fix Microsoft Authenticator App Not Working Issue
As mentioned above, we have mentioned some easy methods that can be used to fix the Microsoft Authenticator App not working issue.
Before you apply any of the following methods to fix the Microsoft Authenticator app issue, make sure to restart your Microsoft Authentication app first.
Sometimes you are facing these types of errors because of some minor glitches and bugs, which are usually fixed by simply restarting the application.
If this does not work for you then apply the following methods to fix it now:
Method 1: Clear the Microsoft Authenticator App Cache
To provide a smooth and better experience, apps or websites usually store the data in the form of cache files and use them when required.
Sometimes these cache files get corrupted or outdated. Sometimes, these corrupted cache files cause problems, interfere with the process, and prevent users from accessing the site or app.
That’s the reason why you encounter this kind of error. To fix this error you will have to delete those corrupted cache files.
To clear cache files of the Microsoft Authenticator app, follow the steps written below:
- Open Settings on your mobile phone.
- Now, scroll down and search App Manager.
- In the app manager, select Apps.
- There, you will see a list of apps that are installed on your phones.
- Search for the Windows Authentication app and tap on it to open Settings.
- Now, select Clear Data from the bottom of your screen, select Clear Cache, and tap OK.
- Doing this will delete the Windows Authenticator cache files.
- Once done, go back and check whether your problem is fixed or not.
- That’s it.
Method 2: Update Windows Authenticator App
As I mentioned earlier, you may also be facing the Microsoft Authenticator App Not Working issue because of an outdated version of the app.
To fix this issue, you will have to update your Microsoft Authenticator app. For that, you will have to go to the Google Play Store (if you are using an Android device) or App Store (if you are using an iOS device) and Search Microsoft Authenticator.
If your app is not updated, then you can see the green Update button, you can update the app by clicking on it.
If you can see any update button, which means your app is already updated to the latest version, and you have to use another method to resolve your problem.
Method 3: Uninstall & Reinstall App
Our last and most effective method to fix this issue is by reinstalling the Microsoft Authenticator app.
You must be facing the Microsoft Authenticator App Not Working issue because your app has missing files.
In this case, you have to uninstall the application and then wait for a moment and then reinstall it.
This will resolve all problems related to app files and you will be able to use the app again.
That’s all you need to know about how to fix the Microsoft Authenticator app not working issue.