Are you encountering the Mpesa not working problem and don’t know how to fix it? If your answer is YES then don’t worry you are not alone.
Mpesa is a net banking service that allows users to transfer funds from one account to another using the Mpesa mobile app.
It is a popular service available in Tanzania, Mozambique, DRC, Lesotho, Ghana, Egypt, Afghanistan, South Africa, and Ethiopia. Despite being a huge platform Mpesa is also not immune from issues and errors like any other net banking services.
Currently, some Mpesa users have reported the Mpesa not working problem and are looking for a solution. If you are also facing the same problem and are unable to use the app to manage your account and transfer money then don’t worry.
In this guide, you’ll learn why is Mpesa not working and how to fix this problem quickly.
Why Is Mpesa Not Working?
There may be several reasons that cause the Mpesa not to work. Some of the most common reasons include:
- Down and under maintenance server.
- Issues with your internet connection.
- Outdated version of the app.
- Corrupted app data.
- Bugs and glitches are present in the app and device.
How to Fix the Mpesa Not Working Problem
If you are encountering the Mpesa not working problem then you can fix it by using the methods mentioned below.
Method 1: Check Server Status
It may be possible that you are encountering this problem because there is an issue with the server and the app is under maintenance mode. In that case, the first thing you need to do is check the Mpesa server status.
The best way to find the current status of the server is by using online tools like Downdetector. This will show you the current status of the server based on the reporters submitted by other users.
If there is any issue with the server then you have to wait until the issue is fixed by the developers of the Mpesa app.
Method 2: Check Your Internet Connection
Mpesa is an online application that requires a fast and stable internet connection to work smoothly. It may be possible that you are encountering the issues because you have a slow and unstable internet connection.
If there is no issue with the server then the next thing you can do is check your internet connection. To do so, perform a speed test by using the internet speed testers available on the internet.
These testers will give you complete information about your internet connection. If you find any issue then you can fix it by rebooting your WIFI router or modem or turning on and off airplane mode if you are on mobile data.
If you are still getting a slow internet connection then you should contact your Internet Service Provider and report your problem and ask them to fix your internet connection.
Method 3: Update the Mpesa App
To get a flowless user experience your Mpesa app must be updated to the latest version. If you are using the outdated version of the app then you may encounter various technical issues.
If that is the case, then you can fix your problem by updating the Mpesa app to the latest version of the app. To do so, go to Google PlayStore or App Store and search for the Mpesa app.
Tap on the Update button next to the app name to update your Mpesa app to the latest version.
Method 4: Clear Cache
Similar to the outdated version of the app if there are corrupted cache files stored in the app then you may encounter technical issues.
If updating the app does not fix your problem then you can try clearing the cache files. To clear the cache files go to Settings > Apps > Manage Apps > Mpesa > Storage > Clear Cache > Clear.
Method 5: Reinstall the Mpesa App
If none of these methods works for you then the last thing you can do is uninstall and reinstall the app. To do so, tap and hold the Mpesa app icon and select Uninstall or Remove.
Once the app is uninstalled then go to Google PlayStore or App Store and reinstall it again.
That’s all you need to know about how to fix the Mpesa not working problem.