Are you encountering the DigiYatra app not working problem? If your answer is YES then don’t worry you are not alone.
DigiYatra is a digital initiative introduced by the Ministry of Civil Aviation in India.
It provides a Biometric Enabled Seamless Travel (BEST) experience based on a Facial Recognition System (FRS).
The purpose of this service is to provide contactless identification of passengers at key checkpoints like; Airport Entry, Security Check, and Boarding Gate.
Unfortunately, some users are encountering the issue and reported the DigiYatra app not working problem.
If you are facing the same problem, you are in the right place.
In this guide, you’ll learn why is the DigiYatra app not working and how to fix this problem.
Why Is the DigiYatra App Not Working?
There may be several factors that affect the performance of the DigiYatra app and cause the not to work.
To make your work easier we have mentioned some of the most common reasons that possibly cause this problem.
- Down or under maintenance server.
- Issues with your internet connection.
- An outdated version of the app.
- Corrupted and outdated cache files stored in the app.
- Software bugs and glitches.
How to Fix the DigiYatra App Not Working Problem
Based on the common reasons we have mentioned some troubleshooting methods that will help you resolve the DigiYatra app not working problem.
Check Server Status
Most of the time, users encounter the issue because of the down or under maintenance server.
So before you start troubleshooting the DigiYatra app not working problem make sure its server is up and running.
To check the server status use online tools like Downdetector.
These tools will show you the current status of the DigiYatra app server.
If there is any issue with the server, you have to wait until the issues are fixed.
Check Your Internet Connection
To use the DigiYatra app you need to have a good internet connection.
If you have issues with your internet connection and getting poor and unstable internet, it must be the reason why you are encountering this problem.
If there is no issue with the DigiYatra app server, you should check your internet connection and apply troubleshooting steps if you find any issues.
The best way to check an internet connection is by performing a speed test.
Update the DigiYatra App
If you have not updated the DigiYatra app for a long time and using the outdated version of the app, you may encounter various compatibility issues and errors.
To update the DigiYatra app, go to Google PlayStore or App Store and search for the DigiYatra app.
Once you find the app, tap on the Update option next to the app name to update the DigiYatra app to the latest version.
Clear Cache Data
Corrupted and outdated cache data is one of the most common reasons for encountering the not working problem.
If your DigiYatra app has corrupted and outdated cache files stored, you may encounter technical issues.
In that case, clearing the cache files will possibly resolve your problem.
Here is how you can clear the DigiYatra app cache data:
On Android
- Open the Settings app.
- Go to Apps > Manage Apps.
- Here find the DigiYatra app and tap to open the app settings.
- Now, select Storage.
- Tap on the Clear Cache.
- Then tap OK to confirm the action.
- That’s it.
On iPhone
- Open the Settings app.
- Scroll down and select General.
- Go to iPhone Storage.
- Here find the DigiYatra app.
- Tap on Offload App.
- Then select Reinstall App.
- That’s it.
Reinstall DigiYatra App
If you have tried everything but still facing the same problem, the last thing you can do is uninstall and reinstall the DigiYatra app from Google PlayStoer or App Store.
This will resolve all issues caused by corrupted and missing installation files.
That’s it we hope this guide helps you fix the DigiYatra app not working problem.