Are you encountering the Capitec App Not Working problem? If your answer is YES then don’t worry you landed in the right place.
Capitec is the second-largest retail bank in South Africa. It is a very popular banking service that has over 120,000 customers. However, to make it easier for the account holders to manage their accounts Capitec introduces a banking application.
Capitec App allows users to manage their accounts without leaving their comfort. By using this application users will check their account balance, send and receive money from one account to another account, and do other account management-related tasks.
Unfortunately, some users are encountering the Capitec App Not Working problem while trying to use the Capitec App to manage their accounts.
If you are also facing the same problem then don’t worry. In this guide, you’ll learn why the is Capitec App Not Working and how to fix this problem.
Why Is the Capitec App Not Working?
You are encountering the Capitec App Not Working problem because of plenty of reasons. Some of the most common reasons are:
- Issues in Server: It may be possible that you are encountering the Capitec App Not Working problem because there is an issue with the Capitec App server and the server is under maintenance.
- Internet Connection Issue: Sometimes you encounter technical issues like this because you have a slow and unstable internet connection.
- Outdated Version Of App: If you are using the outdated version of the Capitec App then it must be reasons why you are facing this problem.
- Clear Cache: Sometimes cache files stored in the app will get outdated and corrupted. Because of the corrupted and outdated cache files may cause this type of issues.
How to Fix the Capitec App Not Working Problem
If you are encountering the Capitec App Not Working problem then you can fix it by using the methods mentioned below.
Method 1: Check Server Status
as I mentioned above, you must be encountering the Capitec App Not Working problem because there is an issue with the server. In that case, you need to check for the Capitec server status.
To check the server status use the Down Detector website. This website will show you the current status of the server based on the reports submitted by the users.
After checking the server status if you find an issue in the server or the server is down for maintenance work then you need to wait until the issues are fixed by the developers and try again later.
Method 2: Internet Connection Issue
Because Capitec is an online app it requires a stable and high-speed internet connection to work. If there is no issue with the server then you should check your internet connection.
To check your internet connection you need to perform a speed test. To do that use any internet speed testers available on the internet. These testers will give you complete information about your internet connection.
If you find any issue with your internet such as slow and unstable connection then you should try restarting your WIFI router. This will possibly resolve your internet connection issue. If not then contact your ISP and ask them to fix your problem.
Method 3: Update App
If you are using the outdated version of the Capitec App then it must be the reason why you are encountering the Capitec App Not Working problem.
In that case, you can fix your problem by simply updating the app to the latest version. To update the app go to Google PlayStore or App Store and search for the Capitec App.
Once you find the app tap on the Update button to update it to the latest version. No wait for the updating process to be completed and open the app to check if your problem is fixed or not.
Method 4: Clear Cache
If updating the app does not fix your problem then you should try clearing the cache files because corrupted and outdated cache files cause various technical issues.
to clear the cache files go to Settings > Apps > Manage Apps > Capitec App > Clear Data > Clear Cache > Clear.
Method 5: Reinstall the App
If you have tried all of the above-mentioned methods but still facing the same problem then you can fix it by simply uninstalling and reinstalling the app.
To do that, tap and hold on the Capitec App icon and select the Uninstall option from the menu. Once done, go to Google PlayStore or App Store and search for the app. Once you find that app tap on the Install button to reinstall the app to the latest version.
That’s it we hope this guide helps you fix the Capitec App Not Working problem.