Is the Fitbit app not working for you? Well, we have written a step-by-step guide explaining multiple ways to fix the issue right away.
Fitbit is quite popular among health enthusiasts. The app improves your health by tracking your activity, exercise and more. But recently many users have been facing the Fitbit app not working Issue.
The app is not showing any stats and you just get blank space. If you are also facing the Fitbit App Not Working Issue then it’s not just you; many others are having trouble accessing the app.
Without any further ado, let’s get started:
As per Down Detector, Fitbit is currently experiencing an outage. This seems to be a widespread outage with almost most of the Android and iOS users complaining about the Fitbit App Not Working issue.
Fitbit support acknowledged the issue and tweeted that they are aware that some customers are experiencing issues with the Fitbit app. They further added that the issue is being investigated.
Fitbit App Not Working Issue Reasons:
- Fitbit App Server Issue
- Cache Issue
- Network Issue
- Outdated App & more.
How to Fix Fitbit App Not Working
Check Fitbit App Server Status
If you are also facing a Fitbit App Not Working problem, then first of all you must check the Fitbit App Server Status. If the server is down or under maintenance then you may face an issue with the app.
You can check the server status at Downdetector and also on FItbit’s official social media account. If the server is down you will have to wait till the Fitbit Team resolves the error.
Clear Cache of Fitbit App
If the cache is overloaded you may face an issue with your Fitbit App.
- Clear the cache of the Fitbit App
- Go to Settings
- Go to Apps or Applications.
- Tap on Fitbit
- Click on Storage and cache
- Tap on Clear Cache.
Update Fitbit App
After clearing the Cache if you are still facing the Fitbit App Not Working issue. Then the app needs to be updated to the latest versions.
Android Users
- Open Google Play Store.
- Tap on Manage apps and device
- Click on Update available.
- Tap on the GCash app
- If there is an update option.
- Tap on Update.
iOS users
- Open the App Store on your device.
- Tap on the profile icon.
- Find GCash app
- Tap the Update option
- Re-launch the app.
- Check if the issue is resolved.
Check Internet Connection
- If your internet connection is unstable you will face an issue with your FitBit.
- Check internet speed by carrying out a speed test.
- If it is slow then contact your service provider.
- You can even shut your router and on it after a few seconds.
- This will remove minor bugs and glitches.
- Or use an ethernet to solve internet issues.
Restart Your Device
Try restarting your as doing so removes minor bugs and glitches and the app works smoothly.
Restart Android Device:
- Press the Power button on your device
- You will see the Reboot/Restart option.
- Tap on the Restart option.
- The device will automatically turn off.
- Wait for a few seconds.
- Turn your device on.
Restart iPhone:
- Press and hold the Power button & and Volume Down button together.
- Drag the slider from left to right.
- The device will turn off.
- Press and hold the side button again.
- Your iPhone will turn back on.
If nothing else works then do contact Fitbit Customer Service and they will soon guide you to solve the issue with some easy steps.
Hope the above solutions will be helpful in resolving the issue. Reportedly the app is up and working again for some. But if you are still facing the error, wait for the services to be fully restored.