Are you facing the problem of Sure Petcare App Not Working? If yes then don’t worry you are at the right place.
The Sure Petcare App is a convenient tool for pet owners, allowing them to monitor and manage their pets’ activities and well-being.
The app allows pet owners to remotely monitor their pets’ activities and behaviors in real-time.
However, many users are facing the Sure Petcare App Not Working problem.
There could be many reasons why this is happening.
In this guide i’m going to show you how you can fix this problem with some easy and effective solutions.
How To Fix Sure Petcare App Not Working
Here are some steps you can try to fix the problem:
Restart the App:
Close the Sure Petcare App completely and then reopen it.
Sometimes, simply restarting the app can resolve minor glitches or issues.
Here follow the steps:
For Android:
- Open the “Recent Apps” screen by tapping the Recent Apps button (usually a square or rectangle icon) or swiping up from the bottom of the screen and holding.
- Find the Sure Petcare App in the list of recent apps.
- Swipe the app’s preview card upwards, or tap on the “X” or “Close” button to close it completely.
- Once closed, return to the home screen.
- Finally, tap on the Sure Petcare App icon to reopen it.
Check if it works as expected or not.
For iOS (iPhone/iPad):
- Swipe up from the bottom of the screen and pause slightly in the middle of the screen (for iPhone models with Face ID) or double-press the Home button (for iPhone models with a Home button).
- Swipe left or right to locate the Sure Petcare App.
- Swipe the app’s preview card upward to close it completely.
- Once closed, return to the home screen by tapping the home button or swiping up from the bottom.
- Finally, tap on the Sure Petcare App icon to reopen it.
Check if it works as expected or not.
Restart Your Device:
If restarting the app doesn’t solve the problem, try restarting your mobile device.
This can help refresh the device’s system and clear any temporary issues affecting app performance.
Here how to do so:
Android Devices:
- Press and hold the power button on your Android device until a menu appears.
- Depending on your device model and Android version, you may see options like “Restart,” or “Reboot.”
- Tap on the appropriate option.
- After your device powers off completely, wait for the device to restart.
Once your device restarts, open the Sure Petcare App and check if the issue persists.
iOS Devices:
- Press and hold the power button (also known as the side or top button) until you see the slider to power off.
- Drag the slider to power off your device.
- After your device powers off completely, wait a few seconds, then turn it back on by pressing and holding the power button until the Apple logo appears.
Once your device restarts, open the Sure Petcare App and check if the issue persists.
Check Internet Connection:
Make sure your mobile device is connected to a stable internet connection.
The Sure Petcare App requires internet access to communicate with Sure Petcare devices and servers.
If you are using a Wi-Fi connection, make sure your mobile device is connected to the correct Wi-Fi network.
You can do this by going to your device’s Settings > Wi-Fi and selecting the appropriate network.
Make sure that the Wi-Fi signal strength is strong, as weak signals can lead to connectivity issues.
Additionally, you can try restarting your WiFi router to see if it resolves the connectivity problems.
If you are using cellular data, check that your mobile data is turned on and that you have sufficient data coverage in your area.
You can do this by going to your device’s Settings > Cellular or Mobile Data and verifying that cellular data is enabled.
Check for App Updates:
Make sure that you have the latest version of the Sure Petcare App installed on your mobile device.
Sometimes, app developers release updates to address bugs and improve performance.
Here how to update the app:
Android:
- Open Google Play Store on your device.
- Tap on the menu icon (usually three horizontal lines) located in the top-left corner of the screen.
- From the menu that appears, select “My Apps & Games.”
- Look for “Sure Petcare App” in the list.
- If an update is available for the Sure Petcare App , you will see an “Update” button next to the app’s name.
- Tap on the “Update” button to initiate the update process.
- Follow the on-screen instructions to proceed with the update.
Once the update is complete, you can launch the Sure Petcare App and check if the problem persists.
iOS:
- Tap on the “App Store” icon on your device’s home screen to open the App Store.
- Tap on the “Updates” tab.
- The Updates tab will display a list of available updates for your installed apps.
- If an update is available for the Sure Petcare App , tap the “Update” button next to its name.
Once the update is complete, you can launch the Sure Petcare App and check if the problem persists.
Clear App Cache and Data (Android):
If you are using an Android device, you can try clearing the app’s cache and data.
Clearing the cache and data of the Sure Petcare App can help resolve various issues that may affect its performance or functionality.
Note that clearing data will reset the app to its default settings, so you may need to log in again and reconfigure any settings.
Here how to do so:
- Navigate to the Settings app on your Android device.
- Depending on your device, this option may be labeled as “Apps,” “Applications,” or “Application Manager.”
- Scroll through the list of installed apps until you find the Sure Petcare App.
- Tap on it to open its settings.
- Within the Sure Petcare App settings, you should see an option labeled “Storage” or “Storage & cache.”
- Tap on this option.
- Tap on “Clear Cache” and “Clear Data” to remove the temporary files stored by the app.
Once you have cleared the cache and/or data, close the Sure Petcare App completely and then reopen it.
Check to see if the issue you were experiencing has been resolved.
Contact Sure Petcare Support:
If none of the above steps resolve the issue, reach out to Sure Petcare’s customer support for further assistance.
They may be able to provide specific troubleshooting steps or escalate the issue for further investigation