Sky Stream is a broadband TV service that allows you to watch Sky TV. without a satellite dish It’s available with a small device called the Sky Stream Puck which you can plug into any TV and stream over Wi-Fi. It offers live television channels and on-demand content. However many users are facing the SkyStream Puck not working issue.
The Sky Stream Puck is a sleek streaming device that connects directly to your TV. It allows users to stream content without the need for a satellite dish.
Simply plug the device into your TV’s HDMI port and connect it to your broadband. Use the remote control to navigate through channels and apps easily.
However, if you are facing the SkyStream Puck not working issue then here are some easy solutions to fix the error.
How To Fix SkyStream Puck Not Working Issue (2024)
Reset Sky Stream Puck
To reset the Sky Stream Puck Press and hold the Standby button and, switch the power back on at the mains. As soon as the LED lights flash amber then green. Remove your finger from the button.
Check Power Supply
If the white power light is showing on your Sky Stream puck then the issue is resolved if not then follow the steps shared here.
- Plug in your Sky Stream puck into a new power socket.
- This is to check if there is any issue if the plug socket is working.
- One can try plugging in another device to the power socket, if it works then you will need a new power cable.
- If it doesn’t work, there’s a problem with your power supply, not the Sky Stream puck.
- Also, make sure that the Smart plug is turned on to avoid further issues.
Check If Sky Remote Is Working
Do check if the remote is working, the batteries may be facing a connection issue. Do try to insert the batteries correctly in the slot. If the light is still not seen then replace the batteries with new ones.
To check if the remote batteries are now working cover the buttons on your Sky remote with your hand. There will be a white backlight seen behind the buttons. If the backlight is not seen then there may be a problem with the remote.
Recovery Procedure
- Press 4 and 6 together on the Sky remote.
- Also, Switch off the Sky Stream puck.
- Press the Standby button and switch on the power.
- LED lights will flash colours, and remove your finger.
- Wait till the Sky Stream puck completes the recovery process then switch it on.
Hopefully, the above steps will help fix the issue and for any more queries do share in the comment section with us.