Is Sky Internet Down: All You Need To Know (2023)

Is Sky Internet down? The answer is yes. 

A number of Sky customers have been facing issues with their internet connection today. This is the result of an outage that took place last night and left over 70,000 Sky broadband users to deal with faulty internet service.

Sites like DownDector indicate that the issue is widespread with over 1500 reports being filed by users that were experiencing internet connection issues. Sky customers have also taken to social media to express their displeasure. 

A user wrote, “Absolute terrible quality service for the money being asked, constantly having problems since I took out a contract. Seems Sky has taken down their service status page, what a surprise. Think I’ll be cancelling my direct debit if they don’t sort it out quick.” 

This message reflects the frustration of users who left a multitude of other messages regarding their disappointing experience with the service. 

The service failure began around 10 pm BST on Tuesday and continues to affect hundreds of customers this morning. 

Sky, the broadband provider responsible for this disruption, has issued a statement acknowledging the issue and detailing its efforts to resolve it. 

In their statement, Sky noted, “We are aware that some Sky Broadband customers have experienced difficulties. Our engineers have successfully addressed this; however, if you are still encountering problems, we recommend performing a power reset on your Sky Broadband Hub. We sincerely apologize for any inconvenience this has caused.”

While customers are eagerly anticipating the full restoration of their internet services, there is not much that can be done till the issue is sorted by Sky.

However, if you still do not have access to the internet once the issues have been dealt with, there are certain steps you can take to fix the situation.

Keep in mind that these steps only work if the issue is isolated to you and not a widespread issue like the one users are experiencing right now.

Steps To Fix Sky Internet Down

Sky Internet Down

You can go through these steps if the Sky servers are up and running but you still cannot access the internet. 

Check Your Phone Line

If there is no dial tone or there is a lot of disturbance on the line, you need to contact Sky for assistance as the issue is with your phone line. This may be causing the Sky Internet down issue for you.

Check Your Router Setup

If your internet is unexpectedly slow or unreliable, you should check your Sky Hub’s power lead. If it is tangled with other cables, like the DSL or Ethernet cables, it can cause interference. In such cases, simply untangling the cables is enough to do the trick.

Check Other Devices

Inspect all phone sockets in your home to see if any devices are plugged into them, such as phones or your Sky box. If multiple devices are connected to one socket, use a splitter. 

Plug the microfilter into the socket and then connect the splitter to the microfilter.

Reboot Your Sky Hub

Press and release the reset button on the back of your Sky Hub. Wait a few minutes for it to reboot.

Now, check if the issue is resolved for you.

Contact Sky For Further Assistance

If you are sure that the issue is not server related but are still facing the Sky Internet down issue, it is time to contact Sky Support for further assistance. There might be a more technical issue at play that might require professional support. 

You can go to the Sky support platform and start a Live Chat to seek immediate assistance for your issues. 

This is all there is to know about Sky Internet down. We hope that this guide was helpful to you.

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