Are you facing the problem of Securus App Not Working? If yes then don’t worry you are at the right place.
Securus Mobile is an app that lets you manage your accounts and services for calling, messaging, and video sessions.
The app primarily facilitates communication between inmates and their loved ones.
If you are facing the problem of Securus App Not Working, then don’t worry we got you covered.
Today i will provide you with some easy and effective solutions to fix this problem.
Let’s get started.
How To Fix Securus App Not Working
Here are some steps you can try to resolve the issue:
Restart the App:
Close the Securus Mobile app completely and then reopen the app and see if the issue persists.
Here how to do so:
For Android:
- Swipe up from the bottom of the screen and hold to open the “Recent Apps” menu.
- Alternatively, you can press the “Recent Apps” button (usually a square or rectangular icon) if you are using buttons.
- Scroll through the list of recently used apps until you find the Securus App.
- Swipe the Securus app’s preview upwards to close it completely.
- Alternatively, you may see a “Close All” option to close all apps at once.
For iOS:
- On iPhones with Face ID, swipe up from the bottom of the screen and pause slightly in the middle of the screen.
- This action will open the App Switcher, which displays previews of recently used apps.
- Swipe left or right to find the Securus App.
- Swipe the Securus app’s preview upwards to close it completely.
Once done, return to your device’s home screen and open the Securus App again to see if the issue persists..
Restart Your Device:
Sometimes, simply restarting your device can resolve temporary issues with apps.
To do so:
For Android:
- Press and hold the power button on your device until the power menu appears on the screen.
- Depending on your device, you may see options like “Restart,” or “Reboot.”
- Select the appropriate option to turn off your device.
- Once your device is powered off, wait until your device restarts.
For iOS:
- Press and hold the power button until the “slide to power off” slider appears on the screen.
- Drag the slider to the right to turn off your device.
- Once your device is completely turned off, press and hold the power button again until the Apple logo appears on the screen.
- Release the power button and wait for your device to restart.
Once your device restarted, open the Securus App again and check if the issue persists.
Check Internet Connection:
Make sure that you have a stable internet connection, either through Wi-Fi or cellular data.
If using Wi-Fi, try switching to a different network or restarting your router to fix connection issues.
If using cellular data, ensure that you have a strong signal.
Check for Service Outages:
Visit the Securus website or social media channels to see if there are any reported service outages or maintenance that may be affecting the app.
Alternatively, use the third party site to check if there are any ongoing issues.
If you find any ongoing issues, wait for it to resolved.
Check for App Updates:
Make sure that you have the latest version of the Securus Mobile app installed on your device.
To check and update:
For Android Devices:
- Open the Google Play Store on your device.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select “My apps & games” from the menu.
- Look for the Securus App in the list of installed apps.
- If an update is available, it will be listed here.
- Tap the “Update” button next to the Securus App to install the latest version.
For iOS Devices:
- Open the App Store on your device.
- Tap on your profile icon in the top right corner.
- Scroll down to the “Available Updates” section.
- If an update for the Securus App is available, it will be listed here.
- Tap the “Update” button next to the Securus App to install the latest version
Once the update is complete, open the Securus App again and check if the problem persists.
Clear App Cache and Data (Android):
On Android devices, you can try clearing the app’s cache and data.
This can resolve the issue by clearing any corrupted data associated with the app.
Note that clearing data will reset the app’s settings and may require you to sign in again.
Here’s how to do it:
- Go to your device’s Settings.
- Scroll down and tap on “Apps” or “Applications.”
- Locate and tap on the Securus App from the list of installed apps.
- In the Securus app settings, you should see options like “Storage” or “Storage & cache.”
- Tap on it.
- You will see an option to “Clear Cache” and “Clear Data”.
- Tap on both options to clear the cache and data for the Starling App.
Once done, open the Securus App and check if the issue persists.
Reinstall the App:
If none of the above steps work, try uninstalling and reinstalling the Securus Mobile app.
Here how to do so:
On Android:
- Open the Settings app on your device.
- Scroll down and select “Apps” or “Applications.”
- Find and tap on the Securus App from the list of installed apps.
- Tap on “Uninstall” and confirm the action when prompted.
- Open the Google Play Store.
- Use the search function to find the Securus App.
- Once you locate the app, tap on it to open its store page.
- Tap the “Install” button to download and install the app on your device.
- Wait for the installation process to complete.
On iOS:
- Press and hold the Securus App icon on your home screen until it starts shaking.
- Tap the “X” icon on the app’s icon.
- Confirm the uninstallation when prompted.
- Open the Apple App Store.
- Use the search function to find the Securus App.
- Once you locate the app, tap on it to open its store page.
- Tap the “Get” button to download and install the app on your device.
- Wait for the installation process to complete.
Once done, open the Securus App again and check if the issue persists.
Contact Customer Support:
If the issue persists, contact Securus customer support for assistance.