Is the newly released Roblox Age Verification not working for you? If yes, then do not worry, as many others are facing the same issue. To resolve the issue, we have compiled a bunch of ways that can be used to fix it.
In 2026, Roblox implemented mandatory age checks for all users accessing chat and other social features. If your verification is not working, it may be due to blurry ID photos, misalignment with templates, lighting issues, system glitches during the facial scan, or regional rollout delays.
Roblox Age Verification Not Working – Fixes
If Roblox age verification isn’t working, you can fix it by retaking clear, well-lit photos, ensuring the ID is fully in frame, and trying again after a cooldown; if issues persist, contact Roblox support. Follow the steps shared here to fix the issue.
Check Your Photos:
- Ensure your ID (passport, driver’s license) is clear, not blurry, well-lit, and perfectly aligned with the on-screen template, with no parts cut off.
- If your ID or face scan is rejected, ensure you are in a well-lit area without glare on the ID.
- Placing your ID on a dark, non-reflective background often helps the system detect text more clearly.
- Face Photo: Make sure your eyes are open, and your face is fully visible during the selfie part.
Wait it Out:
- Many users report that verification shows as “Successful, but the status does not update immediately.
- This can be a server-side delay; you need to wait it out and check back after a few hours.
Fix Stuck Sessions:
- If your verification is stuck “Waiting for Results,” do not restart the session immediately. Frequent restarts can trigger a cooldown period.
Restart:
- Try closing and reopening the app or browser, or even restarting your device.
Try Another Device:
- If you’re on a computer, try using your phone (and vice versa) to complete the scan via the QR code.
- If the “Verify My Age” button on a PC browser loads endlessly, try completing the process through the Roblox mobile app.
“Not Verified” Status:
- If the process finishes but says “failed” or doesn’t show “Verified” in Account Info, it might be a bug.
- Roblox has addressed these, so try again, as they might remove you from a cooldown.
Check for Incorrect Estimation:
If the automated facial estimation (Persona) incorrectly tags you as a minor or an adult, appeal by using ID verification (for those 13+) or have a linked parent update the birthday via Roblox Parental Controls.
Contact Support:
If the above solutions are unable to fix the issue, and the system remains broken, you need to contact the support team. Try to submit a report via the Roblox Support Form, specifically citing “Age Verification” as the issue.
Report the issue to Roblox Support only if the above solutions are unable to fix it
Remember:
Mandatory Requirement: As of early January 2026, features like chat are strictly locked until a face scan or ID check is completed.
Manual Review Limits: Roblox Customer Support cannot manually verify your ID or bypass the automated system.
Vertical IDs: Some users with vertical (minor/provisional) driver’s licenses report higher rejection rates; ensuring 4K-quality clarity is essential for these documents.
Hopefully, the above solutions have helped fix the Roblox Age Verification not working issue.