The PS5 is a gaming console that offers its users a wide array of features. However, users may encounter the Restore Licenses not working error feature at times.
In this guide, we will explain how to resolve the issue and restore your licenses on the PS5. Before we get into the solutions, it is essential to understand what Restore Licenses are.
Let us take a look at this information below.
What Are Restore Licenses?
The Restore Licenses feature on the PS5 is designed to sync your digital content licenses with the console.
This comes into play when you encounter problems with accessing purchased games, downloadable content (DLC), or other digital items.
Restoring licenses can help resolve issues where the console fails to recognize your ownership rights, such as accessing DLC or playing games purchased from the PlayStation Store.
Methods To Fix PS5 Restore Licenses Not Working
There are multiple ways that you can fix the PS5 Restore Licenses Not Working error. We have explained these methods below.
Update System Software
Ensure that your PS5 is running the latest system software version. Sony periodically releases updates to fix bugs and improve system stability. To update your console, follow the steps given below.
- Navigate to Settings.
- Go to the System option.
- Select System Software.
- Now, click on System Software Update and Settings.
- Finally, select Update System Software.
- Connect your console to the internet and follow the on-screen instructions to install any available updates.
Restart the Console
Perform a simple restart of your PS5 console. Sometimes, a temporary glitch or a minor software hiccup can cause the “Restore Licenses” feature to malfunction.
Power off the console completely, unplug it from the power source, wait for a few minutes, and then plug it back in. Check if the PS5 Restore Licenses Not Working issue is resolved.
Check PlayStation Network (PSN) Status
Verify the status of the PlayStation Network (PSN) servers. If the PSN servers are experiencing issues or maintenance, it can interfere with the license restoration process.
Visit the official PlayStation Network Service Status website to check if there are any known issues. If the status is marked as “Offline” or “Under Maintenance,” it’s best to wait until the services are fully restored before attempting to restore licenses.
Restore Licenses Manually
You can also try manually restoring the licenses. To do this, follow the steps given below.
- Navigate to Settings
- Go to the Users and Accounts option.
- Click Other and then select the Restore Licenses option.
- Follow the on-screen prompts to initiate the manual license restoration process. Wait for the process to complete and then check if the issue has been resolved.
Rebuild Database
Performing a database rebuild can help resolve various system-related issues on the PS5. This process will not delete your saved data or games, but it may take some time to complete.
Follow the steps given below to rebuild the database.
- Power off the console completely.
- Press and hold the power button until you hear the second beep. This should take approximately 7 seconds.
- Connect a controller via USB.
- Select Rebuild Database from the Safe Mode menu.
- Follow the instructions displayed on the screen.
Contact PlayStation Support
If none of the above steps resolves the issue, it’s recommended to reach out to PlayStation Support for further assistance.
Visit the official PlayStation website or consult the user manual for contact details. Their team of experts will guide you through advanced troubleshooting steps or provide additional solutions to fix the PS5 Restore Licenses not working problem.
The PS5 Restore Licenses not working issue can be quite a hassle as you won’t be able to access your purchased digital content. However, the methods mentioned in this guide should be able to help you solve the issue.
We hope that this guide was helpful to you.