Philips Hue is expanding their smart devices into new products that will give users an immersive home lighting experience. The Philips Hue Sync is a new product from Philips Hue, it is a two-part combo of an app and device.
However, users are complaining that the Philips Hue Sync box keeps turning off.
The Hue Sync app and Hue Sync Box physical device use advanced computing and create a light show right in your home. Using a Philips Hue Sync you can configure your Philips Hue lights to react to music, movies, and video games.
However, consumers attempting to use their Philips Hue Play HDMI Sync Boxes may sometimes encounter connectivity issues.
If you are also facing the Philips Hue Sync box keeps turning off. error then read on to know all about how to solve it.
Philips Hue Sync Box Keeps Turning Off Error – Fixes
The Hue Sync app and Hue Sync Box use the content you have playing to create an immersive lighting experience. Both PC and Mac users can use Philips Hue Sync. But if you are also facing the Philips Hue Sync box keeps turning off error then follow the below steps to solve the issue.
The first and foremost step is to check if you are using an appropriate cable to connect your device and TV. You can also restart the Philips Hue Play sync box to solve the error. Shut down the power button completely and restart after a few minutes.
Update App
For Android
- Open the Google Play Store
- Access your Profile.
- Tap on Manage Apps & Devices.
- Search for the Philips Hue Sync app
- Open Philips Hue Sync
- Tap on the Update button
- Install update.
For iOS
- Go to the App Store
- Tap on your Profile.
- Search for Philips Hue Sync on the list of apps
- Tap the Update button to install updates.
Clear App Cache
Remove the ‘Cache’ Stored on the App to solve the Philips Hue Sync box keeps turning off error
On PC
Go to search on your taskbar and type “%appdata%”—Double-click on the HueSync folder to open it. Next, delete all the contents inside that folder. Do take care not to remove the original folder.
On Mac
Open the “new finder window” and tap on ‘Go’ next. Press on the ‘option’ key to see the “Library” folder.
Search for the HueSync” folder and open the Cache folder inside it to delete the content except for the original folder itself.
Also, look for “com.lighting.huesync” in “Library>Application>Support”, then delete that folder as well.
On Android
- Go to Settings on your device.
- Tap on the apps list installed on your phone.
- Tap on Philips Hue Sync
- Go to Storage
- Click on Clear Cache.
On iOS
- Go to Settings
- Tap on General
- Click on iPhone Storage.
- Tap on the Philips Hue Sync.
- Click on the Offload App button
Reinstall Older Version
If the issue is post an update then you may install the previous version of the app to solve the issue. Always save the old installer files in a specific folder called “Hue Sync Apps” on your PC.
Just uninstall the latest version and install one of the older versions again. Check if Philips Hue Sync box keeps turning off issue is resolved.
Or you may wait it out as Philips Hue corrects sync issues as soon as possible to avoid future errors.
Check Internet Connection
if your PC or Mac has a weak WiFi signal, it might cause problems as the app syncs the lights nearby. As the commands between your computer and the Hue Bridge might fail to get through.
If the WiFi signal reaching them is slow and unstable then it causes errors in the apps workings Check the speed by carrying out an online speed test. Ask your ISP to solve the issue if the Wifi speed is less than recommended.
Try placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections.
Hope the article has helped solve the Philips Hue Sync box keeps turning off issue for you but do make sure to follow this guide step by step to solve the problem with ease!