Is your Ocado app not working for you? The Ocado app is the go-to grocery delivery platform for millions across the UK. It lets users browse and buy goods online.
However, the Ocado app not working issue has left users quite frustrated, as they are not able to get their weekly shopping done.
If you are also facing the Ocado App not working error, do not worry. In this guide, we have shared steps to fix the issue and get you back shopping for your weekly goods once again without any issues.
Ocado App Not Working error could be due to a slow internet connection, an overloaded app cache, an outdated app update, a server issue, or more.
Without any further ado, let’s get started:
Ocado App Not Working Solutions
Here are a few steps to troubleshoot the Ocado app not working error:
Check Internet Connection:
- Ensure your device is connected to a stable Wi-Fi or mobile data network. Try loading another website to rule out a general connection issue.
- Switch off your Router and switch it on again after a few minutes.
- Use an Ethernet connection for a stable connection.
- Switch from Wifi to mobile data.
Update the App:
- Go to the Play Store/App Store.
- Locate Ocado from the apps.
- If there is an update available, then click on it to update the app.
- Reboot your device post update.
Restart Your Device:
- A simple restart can often resolve temporary software glitches in the app or your phone.
- iPhone: Hold the Power + Volume Up buttons until the slider appears, then slide to turn off; wait several seconds to turn it back on again.
- Android: Hold down the Power button until the Restart (Power Off) option appears and allow for shutdown. After several seconds, turn it back on.
- This helps refresh your device and get it back on track.
Clear App Data and Cache
- Clear App Data: Go to your phone’s Settings > Apps > Ocado > Storage, and tap “Clear Cache” and “Clear Data” to reset the app to its default state.
- Offload App (iOS): Go to your device’s Settings > General > iPhone Storage > Ocado and select “Offload App” to remove the app, then reinstall it from the App Store.
Check Server Status
- Visit Downdetector: If you suspect a widespread problem, check Downdetector to see if other users are reporting issues with the Ocado service.
- Check @Ocado on X (Twitter) for updates on the error.
- If there is a server overload or maintenance, you may need to wait until the service is restored.
Reinstall the App
If the above steps don’t work, try uninstalling the Ocado app from your device and then downloading and reinstalling it from your app store.
- Go to Settings.
- Open Apps and Applications.
- Locate the Ocado app and tap on Uninstall.
- Download and reinstall the Ocado app.
- Check if the error is fixed.
Contact Ocado Support
- If all else fails, do contact Ocado Support for help. Call Ocado customer service for direct assistance or email them.
- The team will soon help troubleshoot the error.
I hope the post has helped fix the Ocado app not working issue.