NBA 2k24 Face Scan Not Working Problem Fix (2024)

Are you facing the NBA 2k24 Face Scan Not Working error? In this guide, we will explain how you can resolve this error and get back to using this cool feature.

The NBA 2K24 Face Scan feature is a great way to personalize your gaming experience. This feature allows you to scan your own face instead of choosing from the stock options.

You can use a phone app to scan your face and then you will have your very own, customized player in NBA 2K24.

While it is a very good feature for players to get a more personalized game experience, it is not a feature that comes without errors.

Many users have recently been facing the NBA 2k24 Face Scan Not Working issue when trying to scan their faces on the MyNBA 2K Companion app.

Let us see how you can fix this issue.

How To Fix NBA 2k24 Face Scan Not Working?

NBA 2k24 Face Scan Not Working 1

There can be a number of different reasons why you are facing the NBA 2k24 Face Scan Not Working issue.

Depending on the reason, there can be a number of solutions that can fix this issue for you. Let us take a look at each of them below.

Server Status

If you are consistently facing the error, the reason could actually be related to NBA 2k24’s server status. You should check the game’s server status to ensure this is the case.

To check the server status of the game, you can go to the official NBA2K site and check the server status. In addition, you can also check the server status for the game through various online sites like DownDetector or updownradar. 

Check The App

For the NBA 2k24 Face Scan to work, you need to have the companion app for the game installed on your mobile device. You can do this by going to your App Store (iOS devices) or the Google Play Store (Android devices) and downloading the app.

It is important to understand that the NBA 2K23 app will not be able to successfully face scan you for NBA 2k24.

Also Read > Fix: NBA 2K24 Error Code 4b538e50

Check The Light And Camera Position

If the game servers are up and you have downloaded the right app, you may need to check your position for the scan. This means that you must ensure that your face is in the oval frame that is displayed on your device while scanning.

If your face isn’t entirely in the frame, the scanner may have issues with properly conducting the face scan. In addition, you should avoid wearing any accessories that would hide your face. This includes objects like sunglasses, hats, masks, etc.

Moreover, you also need to ensure that there is enough light for the face scanner to clearly capture your face. Often, a dimly lit environment can also cause the ‘NBA 2k24 Face Scan Not Working’ issue. 

If the face scanner is unable to capture your face at a certain angle, try shifting and experimenting with different angles to see if it fixes the issue.

Ensure that Your Camera Lens Is Clean

If your camera lens is smudged, it will not be able to capture the scan properly. You need to clean the camera lens on your device properly and ensure that it is capturing your image as intended. 

Contact 2K Support

If you have tried all the fixes mentioned in the list above but are still facing the ‘NBA 2k24 Face Scan Not Working’ issue, you need to contact 2K Support for further assistance. 

This is how you can fix the ‘NBA 2k24 Face Scan Not Working’ issue. We hope that this guide was helpful to you. 

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