Is Mouse Scroll Not Working on WhatsApp Web? If yes, then this guide is for you. The mouse scroll not working on WhatsApp Web is a widespread bug.
A recent update could be the reason behind the issue.
The mouse scroll not working on WhatsApp Web is specific to the web browser version. It has not affected the standalone desktop app and other websites. The bug activates post the opening of the sticker or emoji panel.
If you are also facing the mouse scroll not working on WhatsApp Web. Here is all you need to know about how to fix the error in a few easy steps.
WhatsApp is a popular social media platform used for messaging, exchanging pictures, and videos. However, recently, many users on WhatsApp were facing a glitch on the app.
The bug prevented users from scrolling through chats on the web version.
Mouse Scroll Not Working On WhatsApp Web – Fixes:
If you are facing the Mouse scroll not working on WhatsApp web, then here are the steps to help fix the issue.
The best and simplest solution to the problem is to refresh the WhatsApp Web browser tab. This is done by pressing F5 on Windows/ Command + R on Mac. The scrolling should work for a few minutes.
Logging out of your account and scanning the QR code again to log back in can also temporarily resolve the problem. Open WhatsApp Web in an incognito or private browsing window. This disables most extensions by default.
Users can opt for the keyboard to navigate through chats. As the bug is related to the emoji and sticker panel, avoid using them till the issue is completely fixed by WhatsApp.
Clear Browser Cache:
Clear your browser’s cache and cookies for all time. In most browsers, you can do this by pressing Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).
- Open Chrome and tap on More.
- Click on More Tools.
- Clear browsing data.
- Select a time range and tap on All Time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
Disable Extensions:
Turn off any browser extensions, as they can sometimes interfere with web apps.
- Certain extensions, like ad blockers, might interfere with file downloads. Disable the extensions to fix the error.
- Launch the Google Chrome browser.
- Click on the three dots.
- Open the Menu and select Extensions from it.
- Click on Manage Extensions.
- Check the list of installed extensions.
- Toggle the switch and disable them.
Open WhatsApp Web in an incognito or private browsing window. This disables most extensions by default.
If none of the above solutions fix the issue, then wait for Meta to fix the issue.
Since this is a known, recent bug, Meta is expected to release a fix soon. The best is to wait for WhatsApp to fix the issue before trying to access the app.
Hope the solutions shared here have helped fix the issue.