Are you facing the problem of Messenger Active Status Not Working? If yes then don’t worry you are at the right place.
Messenger Active Status is a feature on Facebook Messenger that indicates whether a user is currently active and available for messaging.
When a user is actively using the Messenger app or website, their Active Status is shown as “active” or with a green dot next to their profile picture.
Users have the option to control their Active Status visibility and choose who can see when they are active on Messenger.
However, mamany users are facing the problem of Active Status Not Working in Massenger.
In this guide I’m going to provide you some easy and effective solutions to fix this issue.
How To Fix Messenger Active Status Not Working
Here are some steps you can try to fix the problem:
Check Your Status on Messenger:
First make sure that you have enabled your “Active status” on facebook messenger.
If you don’t enable your Active status you won’t be able to see others Active status as well.
Here how to enable:
Android:
- Launch the Messenger app on your Android device.
- Tap the hamburger menu (three horizontal lines) at the top-left corner to open the menu.
- Scroll down and select the “Settings” icon.
- In the Settings menu, tap on “Active Status.”
- Turn on the toggle next to the “Show when you are active” option.
iPhone:
- Open the Facebook Messenger app on your iPhone.
- Tap the hamburger menu (three horizontal lines) at the top-left corner to open the menu.
- Scroll down and select “Settings.”
- In the Settings menu, tap on “Active Status.”
- Turn on the toggle next to the “Show when you’re active” option.
- You can also enable the toggle next to “Show when you’re active together” option to see when your friends are active in the same chat.
Web:
If you are using web browser on desktop, follow the steps below:
- Visit Messenger on the web and sign in using your Facebook account details.
- Click on your account picture at the bottom-left corner to open your profile menu.
- Select “Preferences.”
- In the Preferences menu, click on “Active Status.”
- Enable the toggle to activate your active status.
After following these steps, your active status will be activated on Messenger, and your friends will be able to see when you’re online and active.
Restart Messenger App:
Sometimes, simply restarting the Messenger app can resolve temporary glitches or issues.
Close the Messenger app completely and then reopen it to see if the Active Status starts working again.
Here how to do so:
Android: if you are using Android device, swipe up and hold to open recents app menu, find the Messenger app and swipe upward or click on the Close or X to close the app,
For iPhones: Swipe up from the bottom of the screen to access the app switcher, then swipe the Messenger App preview card upwards to close it.
Once you have closed the Messenger App, navigate back to your device’s home screen and launch the app again.
Additionally, Try logging out of your Messenger account and then logging back in.
This can refresh your account settings and may resolve any issues with the Active Status feature.
Check if the Active Status is now showing or not.
Check Internet Connection:
Make sure that your device has a stable and reliable internet connection.
Messenger Active Status relies on internet connectivity to update the status in real-time.
If you are experiencing network issues, it may affect the visibility of your Active Status.
Try switching to a different network or restart your WiFi router to solve any connectivity issue.
Check Facebook Server Status:
Check if Facebook Messenger’s servers are experiencing issues or downtime, it can affect various aspects of the Messenger service, including the display of active status.
Check their website and social media, if they provide any announcement regarding server issues.
Downdetector is a website that tracks the status of various online services, including Facebook.
You can visit Downdetector and search for Facebook to see if there are any reported outages or problems with Messenger’s servers.
Update Messenger App:
Make sure that you are using the latest version of the Messenger app.
Outdated versions of the app may have bugs or compatibility issues that could affect the Active Status feature.
Here how to update:
Android:
- Open Google Play Store on your device.
- Tap on the menu icon (usually three horizontal lines) located in the top-left corner of the screen.
- From the menu that appears, select “My Apps & Games.”
- Look for “Messenger App “ in the list.
- If an update is available for the Messenger App , you will see an “Update” button next to the app’s name.
- Tap on the “Update” button to initiate the update process.
- Follow the on-screen instructions to proceed with the update.
Once the update is complete, you can launch the Messenger App and check if the issue persists.
iOS:
- Tap on the “App Store” icon on your device’s home screen to open the App Store.
- Tap on the “Updates” tab.
- The Updates tab will display a list of available updates for your installed apps.
- If an update is available for Messenger tap the “Update” button next to its name.
Once the update is complete, you can launch the Messenger App and check if the issue persists.
Clear Cache and Data (Android):
If you are using Messenger on an Android device, you can try clearing the app’s cache and data.
Note that this will log you out of the Messenger app, so you will need to log back in afterward.
Here how to do so:
- Navigate to the Settings app on your Android device.
- Depending on your device, this option may be labeled as “Apps,” “Applications,” or “Application Manager.”
- Scroll through the list of installed apps until you find the Messenger App.
- Tap on it to open its settings.
- Within the Messenger app settings, you should see an option labeled “Storage” or “Storage & cache.”
- Tap on this option.
- Tap on “Clear Cache” and “Clear Data” to remove the temporary files stored by the app.
After clearing the cache and/or data, close the Settings app and try reopening the Messenger App to see if the issue has been resolved.
Reinstall the Messenger App:
If all else fails, consider uninstalling and reinstalling the Messenger app.
Reinstalling the Messenger app can sometimes resolve persistent issues or glitches that may be affecting its functionality, including problems with Active Status.
Here how to do so:
On Android:
- Go to your device’s Settings.
- Select “Apps” or “Applications.”
- Find Messenger in the list of installed apps and tap on it.
- Tap on “Uninstall” or “Uninstall App.”
- Go to the Google Play Store.
- Search for “Messenger” in the search bar.
- Find the official Messenger app developed by Facebook, and tap on it.
- Tap on the “Install” to download and install the Messenger app on your device.
Once the Messenger app is installed, launch it and log in with your Facebook credentials.
On iOS:
- Press and hold the Messenger app icon on your home screen until it starts wiggling.
- Tap the “X” icon that appears on the Messenger app.
- Confirm the uninstallation when prompted.
- After uninstalling the Messenger app, restart your device to ensure that any remaining temporary data or cache associated with the app is cleared.
- Go to the App Store.
- Search for “Messenger” in the search bar.
- Find the official Messenger app and tap on it.
- Tap on the “Get” button to download and install the Messenger app on your device.
Once the Messenger app is installed, launch it and log in with your Facebook credentials.
After logging in, check if the Active Status feature is working as expected.
You can do this by opening a chat conversation with a friend or checking the chat list to see if the green dot indicator appears next to your profile picture.
Contact Support:
If the issue persists after trying the above steps, you can contact Messenger support for further assistance.
They may be able to provide additional troubleshooting steps or insights into the problem.