Instagram DM Not Working – Easy Fixes (2024)

Instagram DM is one of the most common ways of communicating with family and friends. Users use the DM feature in Instagram to send text messages and share media. Quite often users have reported Instagram DM not working issues while sending DM. Here are a few ways to fix this and get back to messaging your family and friends.

Instagram is a popular social media platform that has users hooked for a major chunk of the day. From scrolling through the latest Instagram Reels to messaging friends and family Instagram is one of the most popular ways of social communication today. But the Instagram DM Not Working has left users quite frustrated and looking for solutions to fix it.

In this guide, we have shared some easy fixes for the Instagram DM Not Working issue. Follow the steps shared below and get back to Direct Messaging your friends and family.

Instagram Logo

Easy Fixes For Instagram DM Not Working

Here are some solutions to fix the Instagram DM not working issue.

If you have reached your daily limits Instagram may have blocked you. Even though Instagram hasn’t officially announced the limitations for the number of daily messages, if you have sent more than 150 messages in a day, you may be blocked by Instagram from using this feature unless you pay for it.

Update Instagram

If your Instagram is outdated you may face errors with the app. Do try to keep the app updated to avoid issues.


  • Open the Google Play Store.
  • Search for Instagram and click on it.
  • Check for any available updates.
  • Tap on the Update button.


  • Open the App Store.
  • Locate the Instagram app and tap on it.
  • Now tap on the Update button.

Check Server Status

Sometimes we face errors or issues with the app due to server outages. If the Instagram servers are down Instagram DM won’t work. Check the Instagram server status on Twitter to get updates. You can also check on Downdetector.

The Instagram servers could be down due to high user traffic causing an overload. Other reasons are due to maintenance, upgrade, or technical faults. If the servers are down wait till the team restores services.

Clear Instagram Cache

Instagram cache

An overloaded cache in the app may cause Instagram DM not working issue, try to keep the cache clear.


  • Navigate to Settings and select Storage.
  • Go to Apps, and select Instagram.
  • Click on Clear Cache.
  • The cache on your device will be cleared.


  • For iPhone, there is no direct way to clear cache but you need to offload the app.
  • Navigate to Settings and tap on General.
  • Click on iPhone Storage.
  • Tap on the Instagram app and click on the Offload App button.
  • Once the offload process is complete download the Instagram app again.

Uninstall and Reinstall Instagram

Instagram App

Uninstalling and reinstalling Instagram on your phone will clear it of glitches and bugs and the app will work as new.


  • Tap and hold the Instagram icon.
  • Now tap on Uninstall.
  • Press OK to confirm.
  • The app will be uninstalled.
  • Download Instagram from the Google Play Store again.


  • Tap and hold the Instagram icon.
  • Now tap on Remove App.
  • Tap on Delete App.
  • Download Instagram from the App Store again.

Contact Instagram Support

Instagram App

If none of the above solutions fix the issue contact the Instagram support team.

  • Open the Instagram app.
  • Go to your profile.
  • Tap on the hamburger icon.
  • Click on Settings>Help.
  • Next, tap on Report a Problem.
  • Click on Include and Continue.
  • Type your issue, attach a relevant screenshot and click on send.
  • Instagram will soon reply and help you in resolving the issue.

We hope this guide has been helpful and the Instagram DM not working issue has been resolved.

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