Are you an Instagram user? Are you facing the Instagram DM button not working issue? If yes, then do not worry, as there are many other Instagram users facing the same error.
In our step-by-step guide, we have shared solutions to troubleshoot the error.
Instagram is a popular social media platform for sharing photos and videos. It has features like direct messaging, explore, and live streaming. However, many users are complaining about the Instagram DM button not working for them.
The Instagram DM button not working error can be quite frustrating as you are unable to see messages on the app.
Without any further ado, let’s get started:
Instagram DM Button Not Working Reasons:
The Instagram DM button not working could be due to various reasons. It could be due to an outdated app, a poor internet connection, or an Instagram server outage can cause the DM button to stop working.
You can fix this by updating the app, clearing its cache, or checking your internet connection.
Instagram DM button Not Working Fixes:
Here are some effective ways to resolve the IG DM button not working:
Check Your Internet Connection
- The Instagram DM not working issue could be due to a slow internet connection.
- Check the internet speed by carrying out an online test.
- Or try switching from WiFi to mobile data.
- You can also try switching off the router and switching it on again after a few minutes to fix the error.
- Try to use an Ethernet connection for a smooth internet connection.
Check Instagram Server Status
Sometimes the servers are overloaded due to high user traffic. Or they could be under maintenance.
- Check the Instagram server status on the official social media accounts.
- You can also check it on Downdetector for real-time updates.
- If the servers are under maintenance, wait till services are restored.
- If servers are overloaded due to user traffic, wait till the traffic subsides.
Logout And Sign In Again
Try logging out of the Instagram session and then signing back in.
- Open the Instagram app.
- Go to your profile.
- Tap on the hamburger icon.
- Now tap on Settings.
- Scroll down and tap on Log Out.
- Sign in again after a few seconds with the same credentials.
Update Instagram:
Open the Play Store or App Store. Check for updates and update the app.
On Android
- Open the Google Play Store.
- Locate Instagram and tap on it.
- Now tap on the Update button if an update is available.
On iOS
- Open the App Store.
- Locate the Instagram app and tap on it.
- Now tap on the Update button if an update is available.
Clear Instagram Cache
- On Android: Settings > Apps > Instagram > Storage > Clear Cache.
- On iPhone: As there is no option to cache, try deleting and reinstalling the app.
- Open Instagram and check if the issue is fixed.
Reinstall Instagram
Android phone:
- Tap and hold the Instagram icon.
- Now tap on Uninstall.
- Press OK to confirm
- Proceed with the uninstallation process.
- The app will be uninstalled
- Download Instagram from the Google Play Store again.
iOS users:
- Tap and hold the Instagram icon.
- Now tap on Remove App.
- Click on Delete App.
- Post deleting the app, install it again from the App Store.
Try Instagram’s Web Version
If the issue is not fixed, then try to use Instagram’s web version.
- Open your web browser.
- Go to Instagram.com.
- Sign in with your credentials.
- Check if you can send and receive texts.
Contact Instagram Support
If none of the solutions are helpful. Contact Instagram support:
- Open the Instagram app.
- Go to your profile.
- Tap on the hamburger icon.
- Open Settings and tap on Help.
- Click on Report a Problem.
- Click on: Provide logs and diagnostics tab, click on Include and Continue.
- Share the issue and tap on Send.
- The team will soon share a resolution to fix the issue.
Hope the guide has helped fix the Instagram DM button not working issue.