Are you facing the CommBank Not Working problem? If yes then don’t worry you are at the right place.
CommBank, short for Commonwealth Bank of Australia, is one of the largest and most prominent financial institutions in Australia.
CommBank offers a wide range of financial services to individuals, businesses, and institutional clients.
These services include personal banking, business banking, wealth management, insurance, and investment services.
However,many users are facing the problem of CommBank not working.
In this guide I’m going to provide some easy and effective methods to resolve the problem.
How To Fix CommBank Not Working
Here are some steps you can try to resolve the problem:
Restart the App or Website:
Sometimes, simply closing and reopening the CommBank app or website can resolve minor technical glitches.
Close the app completely and then relaunch it, or refresh the website page if you are accessing it through a browser.
Look for the refresh button in your browser’s toolbar or use the keyboard shortcut “F5” to reload the page.
If you are using the CommBank mobile app on your smartphone or tablet, close the app completely.
Depending on your device, you can typically do this by swiping up from the bottom of the screen and hold.
Then find the CommBank mobile app and swipe away the app from the list of open applications.
Check Internet Connection:
Make sure that you have a stable internet connection.
If you are using mobile data, try switching to Wi-Fi.
Poor internet connectivity can lead to issues with accessing banking services.
If you are using Wi-Fi to access the internet, check if you’re connected to a stable Wi-Fi network.
You can perform a speed test to check the speed and stability of your internet connection.
There are several online tools and mobile apps available for conducting speed tests.
Check for Service Outages:
Verify if CommBank is experiencing any service outages or maintenance.
You can check their official website or social media channels for announcements regarding service disruptions.
You can use any third party website such as Downdetctor which provides information regarding service disruptions.
Update CommBank App:
Make sure you have the latest version of the CommBank app installed on your device.
Outdated software can sometimes cause compatibility issues.
Here how to update:
For Android:
- Open the Google Play Store app.
- Tap on the menu icon (three horizontal lines) to open the side menu.
- Select “My apps & games.”
- You will see a list of apps with available updates.
- Find CommBank in the list and tap “Update” next to it.
For iOS:
- Open the App Store app.
- Tap on your profile icon at the top right corner.
- Scroll down to see pending updates.
- If CommBank is listed, tap “Update” next to it.
After updating the app, open it again and check if the issue persists.
Update Your Browser:
If you are accessing CommBank’s services through a web browser on your computer or mobile device, then make sure your browser is up to date.
Older browser versions may lack compatibility with certain website features or security protocols, leading to issues with functionality or performance.
Here how to check and update:
Mobile browser:
- Open the respective app store for your device, Google Play Store for Android or App Store for iOS.
- Search for the browser you are using (e.g., Chrome, Safari).
- If an update is available, you will see an option to update the app.
- Tap on it to install the update.
For Desktop Browsers:
There are many browsers available for desktop, here is the steps for each:
Google Chrome:
- Click on the three vertical dots in the top-right corner.
- Hover over “Help” in the dropdown menu.
- Click on “About Google Chrome.”
- Chrome will automatically check for updates and install them if available.
Mozilla Firefox:
- Click on the three horizontal lines in the top-right corner.
- Select “Help” from the dropdown menu.
- Click on “About Firefox.”
- Firefox will check for updates and install them if a new version is available.
Microsoft Edge:
- Click on the three horizontal dots in the top right corner.
- Go to “Help and feedback” and select “About Microsoft Edge.”
- Edge will check for updates and install them if there is a newer version.
After updating the browser, restart the browser and try to access the CommBank again.
Clear App Cache and Data (Android):
If you are using the CommBank mobile app and encountering issues, try clearing the app cache and data.
This can help resolve any corrupt data that might be causing the problem.
Note: Clearing the data of an app removes all stored information associated with the app, including login credentials, settings, preferences, and any other personalized data.
Here follow the steps:
On Android:
- Go to your device’s Settings.
- Scroll down and find the “Apps” or “Applications” section.
- Locate and tap on the CommBank app.
- Tap on “Storage” or “Storage & cache.”
- Tap on “Clear cache” and “Clear data”.
After clearing the cache and data, you will need to log back into the CommBank app.
After that check if the app is working normally or not.
Grant Necessary App Permissions:
The CommBank app may require certain permissions to function correctly, so ensure all required permissions are granted.
When you install the CommBank app, it may request certain permissions to access features and data on your device.
These permissions are required for the app to operate properly and provide you with the full range of banking services.
Make sure to enable important permissions such as “Location”, “Phone”, “Camera”, etc.
Here how to check and enable permission:
Android:
- Go to your device’s Settings.
- Find and tap on “Apps” or “Applications.”
- Locate and select the CommBank app from the list of installed apps.
- Tap on “Permissions” or “App permissions.”
Review the list of permissions and toggle the switches to grant or revoke permissions as needed.
iOS:
- Go to your device’s Settings.
- Scroll down and find the CommBank app.
- Tap on the app name to view its settings.
- Enable or disable the toggles next to each permission category to grant or revoke permissions.
By granting necessary permissions to the CommBank app, you ensure that it can access the required device features and provide you with a seamless banking experience.
Reinstall the App:
If none of the above solutions works for you, try reinstalling the CommBank app.
Uninstalling and then reinstalling the CommBank app can often fix many issues.
Here follow the steps:
On Android:
- Go to your device’s Settings.
- Select “Apps” or “Applications.”
- Find and tap on the CommBank app.
- Tap “Uninstall” and confirm the action
- Open the Google Play Store.
- Search for “CommBank” and locate the official app.
- Tap on the app, then select “Install”.
Once installed, launch the app and log in with your credentials
iOS Devices:
- Long-press on the CommBank app icon until it starts jiggling.
- Tap the “X” icon on the app.
- Confirm the uninstallation.
- Now, open the App Store.
- Search for “CommBank” and locate the official app.
- Tap on the app, then select “Get” to download and install it.
Once installed, launch the app and log in with your credentials
Open CommBank app, check if the issues you were experiencing have been resolved.
Contact Support:
If none of the above solutions work, reach out to CommBank’s customer support for further assistance.
They may be able to provide you some specific troubleshooting steps to resolve the problem you are facing.