Are you facing the problem of AXS Tickets Not Showing Up? If yes then don’t worry you are at the right place.
AXS is a ticketing platform that provides a mobile application for users to discover, purchase, and manage event tickets.
Users can buy 100% official tickets for various events, choosing their preferred seats on interactive maps.
If plans change, users can easily list their tickets for sale directly from their account.
The app allows users to use their tickets directly from their phone, eliminating the need for printed tickets.
However, many users are facing the problem of Tickets not showing in AXS.
In this guide i will show you some easy and effective solutions to resolve this problem.
How To Fix AXS Tickets Not Showing Up
Here are few solutions you can try:
Refresh the App:
Sometimes, tickets may not display properly due to a temporary glitch.
Try refreshing the app by closing it completely and reopening it.
This step can force the app to reload your ticket information.
Here how to do so:
On Android Devices:
- Open the Recent Apps screen by tapping the Recent Apps button or swiping up from the bottom of the screen, depending on your device.
- Swipe left or right to find the AXS Tickets app.
- Swipe the app upwards to close it.
- Navigate back to your home screen and tap on the AXS Tickets app icon to relaunch it.
On iOS:
- Swipe up from the bottom of the screen and pause slightly in the middle of the screen if you are using an iPhone without a Home button (iPhone X or later).
- Swipe left or right to locate the AXS Tickets app.
- Swipe up on the AXS Tickets app’s preview to close it.
- Return to your home screen and tap on the AXS Tickets app icon to reopen it.
Check Internet Connection:
Make sure that your device is connected to the internet and has a stable connection.
Poor or intermittent internet connectivity can prevent the app from retrieving your ticket information from the AXS servers.
Use an online tool to check the speed of your internet connectivity.
Additionally, If you are connected to a VPN, disconnect it as it may interfere with the app’s functionality
Check Your Email Confirmation:
Look for an email from AXS confirming your purchase.
It may take up to 24 hours for your tickets to appear in your account after purchase.
If you have just bought the tickets, give it some time as there might be a delay in processing.
Update the App:
Make sure you are using the latest version of the AXS Tickets app.
Updates often include bug fixes and improvements that could address issues with tickets not showing up properly.
Here how to update:
For Android devices:
- Open the Google Play Store.
- Tap on the menu icon (usually three horizontal lines) to open the side menu.
- Select “My apps & games.”
- Find the AXS Tickets app in the list of installed apps.
- If an update is available, you will see an option to update the app.
- Tap on it to download and install the latest version.
For iOS devices:
- Open the App Store.
- Tap on your profile icon at the top right.
- Scroll down to find the AXS Tickets app.
- If an update is available, you will see an option to update the app.
- Tap on it to download and install the latest version.
After updating the app, relaunch it and check if the issue persists.
Log Out and Log Back In:
Logging out of your AXS account within the app and then logging back in can sometimes resolve issues with ticket display.
This action refreshes your session and may help sync your ticket information correctly.
If you have multiple AXS accounts, ensure that you are logged into the correct one.
Sometimes, tickets may not appear because they were purchased under a different account.
Clear AXS App Cache and Data:
Sometimes, clearing the cache and data can resolve the app functionality issues.
Here how to do so:
Note: This will reset all your app preferences and log you out, you may need to log in again.
Here how to do so:
- Open the Settings app on your Android device.
- Scroll down and locate the “Apps” or “Applications”option.
- In the list of installed apps, scroll through until you find AXS Tickets.
- Tap on the AXS Tickets app to open its settings menu.
- You should see options like “App info,” “Storage,” “Permissions,” etc.
- Tap on “Storage” to access storage-related settings for the app.
- Tap on “Clear Cache.” then “Clear Data”.
- Confirm the action by tapping “OK”.
After clearing the app cache, exit the Settings app and relaunch AXS Tickets and check if the issue persists.
Contact AXS Support:
If none of the above steps resolve the issue, reach out to AXS customer support for assistance.
They can help troubleshoot the problem further and provide personalized support to ensure your tickets are properly accessible.