Do you use Hathway Internet or Broadband services? If YES then you must be having issues while using it on your device.
There are tons of people who took social media and complained that Hathway’s internet is not working at the moment. Before I teach you a couple of methods to resolve the issue, let me tell you that Hathway is India’s leading Cable TV and Internet Service provider.
Whenever we get into our house, office or hostel, the first thing we do is connect our device to Wifi. Unfortunately, sometimes our devices don’t connect to Wifi because of some faults on the service provider’s end.
The same thing is happening with Hathway broadband users right now. I know the frustration and anger you people have had but it will be gone if you follow the steps written below.
In this post, we will explain a bunch of ways that can be used to resolve the Hathway broadband not working problem.
Without any further ado, let’s get started:
How to Fix Hathway Internet Not Working Issue (2025)
There are some solutions that could help you resolve the Hathway broadband not working problem. Since each method is different from another, make sure to apply each method until the issue is resolved.
1. Check Hathway Server Status
Whenever you encounter any issue while using Hathway internet services, the first thing you should do is check its server status. The reason why I am urging you to check the Hathway server status is if it is down for any reason, the following methods will not work.
To check Hathway broadband server status, you need to visit a website that tracks the server status of all popular websites. The name of that website is Downdetector.
When you visit downdetector, you will be shown the current server status of Hathway. If you see the number of raises, it means the server of Hathway is down at the moment.
As soon as the server is UP the number of complaints will get back to zero.
2. Check Your Data Pack
If the server of Hathway is UP but you continue to encounter the same issue then check your data pack. Sometimes, we face problems while using Hathway Internet because the pack we have purchased provides a slower connection.
Apart from purchasing a slower pack, make sure the data that comes with your pack is not exhausted. In this case, all you need to do is visit Hathway’s official website and check the data usage history.
If you had purchased a fast pack but Hathway internet or broadband is not working properly then try to connect the customer support of the broadband company.
3. Power Cycling & Decoding The Blinking Lights
The next method that can be used to resolve the Hathway broadband not working problem is power cycling. In this method, you need to disconnect the cables from the primary power sources wait for a while and then plug the wires again.
When you do so, chances are high that the Hathway broadband connection will start working smoothly. If you continue to get the same error then make sure to check the light indicators on your modem or router.
After plugging the cables, if you see a few lights flashing or not glowing, it means there is no internet connectivity or the wifi button is turned off on the modem.
4. Scan For Viruses
If you are encountering the Hathway broadband not working issue then make sure to scan for viruses. Not always but sometimes, the internet is badly affected by viruses or malware on your device.
If you have already applied the above-mentioned methods but are continuing to get the same problem then make sure to scan for viruses. If you don’t have any Antivirus software installed on your device, download and install any free or paid from the internet.
Once you have successfully scanned your device, visit YouTube or any website and check if the Hathway internet not working problem is fixed or not.
5. Contact the Hathway Support Team
If none of the above-mentioned methods work for you then the last method you should try is contacting the support team of Hathway Broadband.
It is likely that the issue you are getting is due to their fault. Once contacted, explain the issue to customer support in detail and then wait for their response.
If there is a method that can be used to fix the issue, they will ask you to do so and if there is some work going on from their end, they will ask you to wait.
These are some easy ways to resolve the Hathway internet not woking issue.