How to Resolve GIFs Not Showing in Teams Issue (2024)

Microsoft Teams is packed with many functions. However many users are complaining about facing the GIFs not showing in Teams Issue. If you’re having trouble seeing GIFs on Microsoft Teams this article is for you. We have shared the reasons and the solutions to fix the error in a few easy steps.

If you’re unable to see GIFs on Microsoft Teams, it can be due to misconfigured settings, enabled hardware acceleration or corruptTeams cache and files. In this guide, we have shared several methods to fix GIFs not showing in Teams issue.

Fix GIFs Not Showing in Teams Issue:

If you’re unable to see GIFs on Microsoft Teams here are a few simple steps to fix the GIFs not showing in Teams issue.

Microsoft Teams

Disable Hardware Acceleration

Hardware Acceleration offloads specific tasks to hardware components. This allows the task to run more efficiently. The hardware acceleration is enabled in Microsoft Teams by default try disabling this feature to fix the issue.

  • Open Microsoft Teams.
  • Navigate to Settings.
  • Select Disable GPU Hardware Acceleration (Requires Restarting Teams)in the In General tab.
  • Restart Teams.

Configure Microsoft Teams Settings Correctly

Incorrectly configured Microsoft Teams settings could also cause GIFs not to show in Teams Issue

  • Tap on the three dots on the screen and select Settings.
  • Tap on Privacy and scroll down.
  • Enable the Optional Connected Experiences setting.
  • If you have an Admin Microsoft Teams account.
  • Tap on the three dots next to the class name.
  • Click on Manage Team.
  • Navigate to Settings.
  • Expand the Fun Stuff section.
  • Toggle to turn on the Giphy feature.
  • You will be able to view GIFs.
Cache

Clear Microsoft Teams Cache

When you launch an application it stores relevant information in cache files that can become corrupted over time causing issues. Clearing the cache can resolve it.

  • Open the Run Dialog by Pressing the Win + R keys simultaneously.
  • Type in %AppData%.
  • Click on OK to open the folder.
  • Navigate to Microsoft > Teams within the folder.
  • Delete the following folders:
  • Cache.
  • blob_storage.
  • Code Cache.
  • GPUCache.
  • Local Storage.
  • IndexedDB.
  • databases.
  • tmp.
  • Check if the issue is resolved.
Teams Logo

Reinstall Microsoft Teams

Reinstallation can also help fix the issue.

  • Press Win+ I to access your Windows Settings.
  • Navigate to Apps.
  • Tap on Installed Apps.
  • Locate Microsoft Teams and click on Uninstall.
  • Confirm by clicking Uninstall again.
  • Reinstall Microsoft Teams again from the Microsoft Store.

Your admin may have disabled GIFs for your group so do check up with the administrator to ensure it’s not a policy setting that’s blocking GIFs.

Hope the solutions shared above have helped fix GIFs not showing in Teams Issue.

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