Are you encountering the “YouTube can’t scroll down” problem? If your answer is YES then don’t worry you are in the right place.
YouTube is a very popular platform on which users watch videos of all types of entertainment content to knowledgeable content. This is a huge platform where you can find almost every video you want.
If you have any issues related to any software or device you can search for the issue on YouTube and it will show you multiple troubleshooting videos uploaded by other users.
Despite being a huge platform YouTube is also not immune from bugs and glitches. In the past few days, it has been seen that some YouTube users are encountering issues related to scrolling videos.
If you are also facing the same problem then you are in the right place. In this guide, you’ll learn why YouTube can’t scroll down and how to fix this problem.
Why Is YouTube Can’t Scroll Down?
Here are some possible reasons that are causing the YouTube can’t scroll down problem.
- Poor Internet Connection: If you have a poor internet connection then you encounter various technical issues and YouTube keeps buffering and not loading videos which is why you are unable to scroll down.
- Outdated Version Of App: If you are using the outdated version of the app then it must be the reason why you are facing this problem.
- Corrupted Cache Files: If you have not cleared the cache files for a long time then it may be possible that cache files stored in the app get corrupted or outdated, these corrupted cache files causing this problem to appear.
- Bugs and Glitches: According to the reports users are encountering this problem because of the glitches in the YouTube app.
How to Fix the YouTube Can’t Scroll Down Problem
If you are facing the issue while scrolling the videos on YouTube then you can fix it by using the methods mentioned below.
Method 1: Restart the YouTube App
As I mentioned above, users are encountering the YouTube can’t scroll down problem because of the technical glitches present in the app. To fix these glitches or bugs you should try restarting the app.
Restarting the app will fix all temporary bugs and glitches present in the app. So to start fixing this problem you should consider restarting the YouTube app.
Method 2: Clear Cache
If restarting the app does not fix your problem then you should try clearing the cache files because corrupted and outdated cache files are also the common reason for encountering this type of problem.
To clear the cache files, open up the Settings app and look for the Apps option. Under this option, you will see multiple options to select the Manage Apps.
Here you will see the list of all applications stored on your device. Scroll down and select the YouTube app. Under app settings select Storage > Clear Cache > Clear.
Once done, close the settings app and open YouTube to check if your problem is fixed or not. If the problem persists then move to another method mentioned below.
Method 3: Update the App
If you are using the outdated version of the YouTube app then you may encounter various incompatibility issues. To fix this problem you need to go to Google PlayStore or App Store and search for the Youtube app.
Once you find it, tap on the Update button next to the YouTube app. This will update the app to the latest version of the app.
Method 4: Reinstall the App
If updating the app does not resolve your problem then you should try uninstalling and reinstalling the YouTube app. To do that tap and hold the YouTube Icon and select Uninstall from the menu.
Now go to Google PlayStore or App Store and reinstall the YouTube app to check if your problem is fixed or not.