Fix Xbox Cloud Gaming Not Working (2024) – Mobile, PC & Xbox

We are all aware of Xbox Cloud gaming which allows users to play console games on their device without any difficulty.

In cloud gaming, the games run on the Xbox server and will be displayed on your device using an internet connection.

You can play various games on Xbox Cloud Gaming all you need is a Microsoft account and you will be able to access the vast library of games.

It is a very excellent service provided by Microsoft. But like any other service Xbox Cloud gaming is also not immune from the technical issues and difficulties.

Currently, some users reported the Xbox Cloud Gaming Not Working problem and looking for a solution. In this guide, you’ll learn how to fix the Xbox Cloud Gaming Not Working problem on different devices.

So without any further ado let’s get started:

How to Fix the Xbox Cloud Gaming Not Working Problem

If you are using Xbox Cloud gaming on Windows PC and mobile phone then you can fix this problem by simply uninstalling and reinstalling the Xbox app.

If you are using Xbox then you can fix the Xbox Cloud Gaming Not Working problem by updating your console, clearing persistent storage, and clearing alternate MAC addresses.

How to Fix Xbox Cloud Gaming Not Working On iPhone/Android

If you are using the Xbox app on a mobile device then here are some fixes that you can apply to fix your problem.

Fix 1: Check Your Internet Connection

Because Xbox Cloud Gaming completely relies on the internet it may be possible that you are encountering the Xbox Cloud Gaming Not Working problem because you have a slow and unstable internet connection.

To use Xbox Cloud Gaming you must have a 5GHz network when you connect your device wirelessly. If you are on mobile data then try switching to WIFI if possible.

Fix 2: Reinstall the Xbox App

If there is no issue with your internet connection then you should try uninstalling and reinstalling the Xbox app. This will resolve all installation file-related issues like corrupted and missing files. Here is how you can do it:

  • First, tap and hold the Xbox app and select the Uninstall option from the menu.
  • This will uninstall your Xbox app from your device.
  • Next, open Google PlayStore or App Store.
  • Search for the Xbox app.
  • Once you find the app, click on the Install button.
  • Now wait for the installation process to be completed.
  • Log in to your Microsoft account and check if your problem is fixed or not.

This will probably fix your problem and you will be able to play the game on the Xbox app once again.

How to Fix Xbox Cloud Gaming Not Working Problem On PC

If you are using Xbox Cloud Gaming on Windows then here are some fixes that you can try.

Fix 1: Restart Your Device

Sometimes you encounter issues even if there is no problem with your internet connection because of the bugs and glitches present in your device.

Generally, these glitches are temporary and can be fixed by simply restarting the device. So to fix the Xbox Cloud Gaming Not Working problem on a Windows computer the first thing you need to do is restart your device.

This will refresh your device’s operating system and resolve all temporary bugs and glitches and you will be able to play your favorite game once again.

Fix 2: Clear Browser’s Cache

If you are using the Xbox Cloud Gaming services via a web browser then you can try clearing your browser’s cache files.

To do that open your Chrome browser and click on the Three Dots at the top right corner. Now select More Tools > Clear Browsing Data… > Cached images and files > Clear.

Fix 3: Reinstall the Xbox App

If you are using the Xbox app then you can fix the Xbox Cloud Gaming Not Working problem by uninstalling and reinstalling it. Here is how you can do it:

  • Click on the Windows Search bar and search for the “Control Panel”.
  • Here click on the Programs option.
Xbox Cloud Gaming Not Working
  • Then select Programs and Features.
Xbox Cloud Gaming Not Working
  • Here you will see the list of all software installed on your device.
  • Scroll down and search for the Xbox app.
  • Once you find it, right-click on it and select Uninstall.
  • This will delete the Xbox from your device completely.
  • Now go to the Microsoft Store and Reinstall the app.
  • That’s it.

How to Fix Xbox Cloud Gaming Not Working On Xbox

If you are using Xbox Cloud Gaming services on Xbox console then here is how you can fix the Xbox Cloud Gaming Not Working problem.

Fix 1: Update Your Console

If you have pending system software updates then you can fix this problem by simply updating your Xbox console. To do that Press the guide button > Profile & system > Settings > System > Updates > Update your console.

Once done, restart your console and check if your problem is fixed or not.

Fix 2: Clear Persistent Storage

Some users are able to fix the Xbox Cloud Gaming Not Working problem by simply clearing the persistent storage. If updating the console does not work for you then you should try clearing the persistent storage.

To do that Press the guide button > Profile & system > Settings > Device & connections > Blu-ray > Persistent storage > Clear persistent storage.

Fix 3: Clear alternate MAC Address

If the problem persists the the last thing you need to do is Clear an alternate MAC address. To do that Press the guide button and go to Profile & system > Settings > General > Network settings > Advanced settings > Alternate MAC address > Clear > Restart.

That’s it, we hope this guide helps you fix the Xbox Cloud Gaming Not Working problem.

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