Are you encountering the Wyze camera not working problem? If your answer is YES then you are in the right place.
Wyze is a US company specializing in smart home products and wireless cameras.
Wyze makes security cameras that will alert your phone when it detects movement. These cameras will monitor specific areas and for motion so you only receive notifications when it matters.
Unfortunately, some Wyze users are encountering the issues and reported the Wyze camera not working problem.
If you are encountering the same problem then don’t worry as we have got you covered.
In this guide, you’ll learn why is Wyze camera not working and how to fix this problem.
Why Is the Wyze Camera Not Working?
There may be several reasons why you are encountering the Wyze camera not working problem. Some of the most common reasons include:
- Outdated camera firmware.
- Issues with your internet connection.
- Incorrect system settings.
- Bugs and glitches causing the issue.
- Issues with the camera itself.
However, if you are encountering the Wyze camera not working problem then you can fix it by using the steps written below.
So, without any further ado let’s get started:
How to Fix the Wyze Camera Not Working Problem
Here are some troubleshooting steps that you can apply to fix the Wyze camera not working problem.
Check Your WIFI Signal
Wyze cameras need to be connected with a strong internet connection to get notifications, Record videos and work properly.
You may be encountering the Wyze camera not working problem because there is an issue with your internet connection.
You can start troubleshooting this problem by checking the WIFI signal.
If the signal is weak then you should move to a wired connection if the camera is connected wirelessly.
Reboot WIFI Router
Poor and unstable internet connection is one of the main reasons for encountering the issue with the Wyze camera.
If you have tried connecting the cameras but still facing the issue then you should consider rebooting your WIFI router.
To do so, unplug the router from the power source and remove all the cables connected to it.
Now leave it as it is for a minute or two then plug back all the cables correctly and turn on the router.
Wait for the router to completely reboot and check if your problem is fixed or not.
Update the Wyze Camera Firmware
if the Wyze camera firmware is not updated then you may encounter various technical issues and errors.
It may be possible that you are facing this problem because your Wyze camera firmware is outdated.
In that case, you can fix your problem by updating the camera firmware.
Here are the steps to update the Wyze camera firmware:
- First, open the Wyze app.
- Go to the Camera Settings menu.
- Select Device Info.
- Then check for available updates.
- If an update is available, follow the on-screen instructions to install it.
- That’s it.
Reset the Wyze Camera
If updating the firmware does not fix your problem then you should try resetting the Wyze camera.
Here is how you can do it:
- First, disconnect the camera from its power source.
- Now on the back of the camera, there is a small reset button.
- Press and hold down the reset button for about 20 seconds.
- Now, release the button and wait for the camera to reboot.
- Once the camera is rebooted all the settings are reset to default.
Contact Wyze Customer Support
If none of these methods works for you then you should contact Wyze’s Customer Support for further assistance.
The support team will respond to your request as soon as possible and help you resolve this problem by providing troubleshooting steps.
That’s all, you need to know about how to fix the Wyze camera not working problem.