Are you getting the “This media is no longer available” on Messenger? If your answer is YES then don’t worry you are not alone.
Many iOS users have reported that they are getting this error message while trying to open photos or videos on Facebook Messenger.
The image or video is shown in the gray box but it does not open when tapping it.
In this guide, you’ll learn what causes the “This media is no longer available” error message to appear on Messenger and how to fix it quickly.
What Causes the “This media is no longer available” on Messenger?
After researching on this topic we have found that users are encountering this problem after updating their mobile devices.
Some iOS users have reported that they are starting to get this error after they update their mobile operating system.
This fight is happening because of a conflict between the latest iOS update and the Messenger app. In such a situation, you can fix this error by installing the older and stable version of the Messenger app.
It is also possible that you are getting this error because your internet connection is slow and does not load the images.
However, if you are encountering the “This media is no longer available” on Messenger then you can fix it by using the methods mentioned below.
How to Fix the “This media is no longer available” on Messenger
To fix the “This media is no longer available” error on Messenger you need to uninstall and reinstall the app.
You can also try checking your internet connection and clearing cache files stored in the Messenger app. You can also try installing the older or more stable version of the Messenger app.
1. Check Server Status
If there is an issue with the server or the server is under ongoing maintenance then you may encounter various technical issues.
You can begin to troubleshoot this error by checking the current status of the server. Find out if there is any maintenance work going on.
To do that you can visit downdetector.com/status/facebook-messenger.
Here you will find the current status of the Messenger server. If there is any issue with the server then you can do anything.
Method 2: Clear Cache Files
You can also try to fix this error by clearing the cache files. Here is how you can do it:
- First, open up the Settings app.
- Navigate to the General Settings and select iPhone Storage.
- Look for the Messenger app and select it.
- Tap on Offload App and select Reinstall App.
Method 3: Reinstall the App
If clearing the cache files does not fix your problem then you should consider uninstalling and reinstalling the Messenger app.
- First, tap and hold the Messenger App Icon and delete it.
- Now, go to the App Store or Google PlayStore.
- Search for the Facebook Messenger and Reinstall it.
- Open the app and log in to your account.
- Now open the existing chat and check if you can see the images.
- That’s it.
Method 4: Download the Desktop Messenger App
If you are facing this error on the mobile version of the Messenger app then you should consider downloading the desktop Messenger app.
To do that go to www.messenger.com and download and install the Messenger app.
Once installed, open the app and log in to your account. Open the existing chats and try viewing the photos or videos.
That’s it, we hope this guide helps you fix the “This media is no longer available” on Messenger.