Are you encountering the WeTransfer not working problem? if your answer is YES then you are in the right place.
WeTransfer is a file-sharing tool that allows users to send, store, and track large files simply and securely.
This tool is built for creators who want to share their work with clients and collaborators throughout the process.
To use the WeTransfer all you have to do is drag and drop the file into the WeTransfer web or mobile app and create a link.
Now share the link with your client or anyone you want to share the files with via email.
Unfortunately, some WeTransfer users are encountering the issue while using its service and reported the WeTransfer not working problem.
If you are also facing the same problem then you are in the right place.
In this guide, you’ll learn why is the WeTransfer not working and how to fix this problem.
Why Is WeTransfer Not Working?
There are several reasons why you are facing the WeTransfer not working problem.
To make your work easier we have mentioned some of the most common reasons that cause this problem.
- Down or under maintenance server.
- Issues with your internet connection.
- If you are using the WeTransfer web then third-party extensions are causing the issue.
- Corrupted and outdated cache files are stored in the WeTransfer app or your web browser.
- Outdated version of the app.
However, if you are facing the WeTransfer not working problem then you can fix it by using the steps mentioned below.
So, without any further ado let’s get started:
How to Fix the WeTransfer Not Working Problem
Apply the following troubleshooting steps to fix the WeTransfer not working problem.
Check Server Status
To start troubleshooting the WeTransfer not working problem the first thing you need to do is check server status.
Sometimes users are encountering the issue because there is an issue with the server.
To check the server status use the online tool called Downdetector.
This tool will show you the current status of the server based on the reports submitted by other users.
After checking if you find any issues with the server then you have to wait and try again after some time.
Check Your Internet Connection
To upload and share files using WeTransfer you need to have an internet connection.
If you have issues with your internet connection and you are getting a slow and unstable internet then you can fix it by rebooting your WIFI router.
You can also try switching to a different network. If you are on mobile data then try switching to a WIFI network.
If you are using the WIFI network then try switching to mobile data and check if the issues are fixed.
Disable Problematic Extensions
Sometimes users are encountering the issue while using the web version of the WeTransfer because of the third-party extensions installed on your web browser causing the issue.
In that case, you can fix your problem by disabling the problematic extensions.
To do so, disable all extensions installed on your web browser one by one and check which one is causing the issue.
Once you find the problematic extension then disable it permanently or remove it from your web browser.
Clear Cache
Similarly, you are encountering various technical issues and errors because of the corrupted or outdated cache files stored in the app or your web browser.
In that case, clearing the cache files will possibly resolve your problem.
To clear the cache files on Android devices, go to Settings > Apps > Manage Apps > WeTransfer > Clear Cache.
To clear cache files on iPhone devices, go to Settings > General > iPhone Storage > WeTransfer > Offload App > Reinstall App.
To clear the cache files on the web browser, click on the Three Dots at the top and select More Tools > Clear browsing data… > Clear cached images and files > Clear Data > Clear.
Contact Support
If you have tried everything but still facing the same problem then the last thing you can do is contact WeTransfer’s Customer Support for further assistance.
That’s all you need to know about how to fix the WeTransfer not working problem.