Are you encountering the Clockify not working problem on your desktop or mobile phone? If your answer is YES then don’t worry you are in the right place.
Clockify is an application that allows users to track how much time they spend working on tasks with just one click. This will help you get the record of employee timesheets and billable hours, project completion, reports, schedules, and much more.
Unfortunately, some Clockify users are encountering the issue while using the application on both Desktop and mobile devices. If you face the same problem, you can fix it using the methods mentioned below.
In this guide, you’ll learn why is Clockify not working and how to fix this problem.
Why Is Clockify Not Working?
You may be encountering the Clockify not working problem for several reasons. To make your work easier we have mentioned some of the most common reasons for encountering this problem.
- Down or under maintenance Clickify server.
- Slow and unstable internet connection.
- Outdated version of the app.
- Bugs and glitches present in the app causing the issue.
How to Fix the Clockify Not Working Problem
If you are encountering the Clockify not working problem then apply the following methods to fix it.
Method 1: Restart the App
Sometimes users encounter issues because of the bugs and technical glitches present in the app. Fortunately, these bugs and glitches are temporary and can be fired by restarting the app.
So you begin troubleshooting the Clockify not working problem by restarting the app. You should consider restarting your device if it does not fix your problem.
On Mobile Phone:
- First, close all apps running in the background.
- Press and hold the Power Button for 5 to 10 seconds.
- Once the device is turned off, wait 30 seconds and press the power button again.
- Keep pressing the button until the phone vibrates.
- Once the mobile is successfully started, open the Clockify app to check if your problem is fixed.
On Desktop:
- Click on the Windows Icon at the bottom left corner of your screen.
- Select the Power option from the menu.
- then click Restart.
- Wait for the device to completely restart and launch the Clockify app to check if your problem is fixed.
Method 2: Check Your Internet Connection
Clockify is an online application that requires a strong and stable internet connection to work smoothly. It may be possible that you are facing the Clockify not working problem because there is an issue with your internet connection.
If restarting the app and your device does not fix your problem, the next thing you can do is check your internet connection and make sure you are getting fast and stable internet.
To check your internet you can consider performing a speed test by using the internet speed testers available.
After testing if you find any issue then apply suitable troubleshooting steps.
Method 3: Check Clockify Server Status
You can also not use the Clockify app because its server is down or under maintenance. In that case, you should check the server status.
To do so, use online tools like Downdetector to find the server’s current status. If you find any issues with the server, you need to wait until the problems are fixed and try again later.
Method 4: Uninstall and Reinstall the Clockify App
Some Clockify users have reported that they can fix the Clockify not working problem by uninstalling and reinstalling the app.
Here is how you can uninstall and reinstall the Clockify App:
On Mobile Device:
- Tap and hold the Clockify App Icon.
- Then select Uninstall or Remove from the menu.
- Once done, go to Google PlayStore or App Store.
- Search for the Clockify App.
- Select Install.
On Desktop:
- First, open up the Control Panel and go to Programs.
- Here select Programs and Features.
- From the installed application list find Clockify and Uninstall it.
- Open File Explorer.
- Navigate to the location where you have installed the Clockify app and delete all files.
- The default location is C://ProgramFiles/Clockify/ClockifyDesktop.exe
- Now, open up your web browser and visit the Official website of Clockify to install the latest version of the app.
- That’s it.
Method 5: Contact Customer Support
If none of these methods works for you and you are still facing the same problem then the last thing you need to do is contact Clockify’s Customer Support for further assistance.
That’s all you need to know about how to fix the Clockify not working problem.