Are you encountering the Sure Petcare app not working problem? If your answer is YES then you are in the right place.
Sure Petcare is an application that connects different products including the SureFlap Microchip Cat Flap Connect, SureFlap Microchip Pet Door Connect, SureFeed Microchip Pet Feeder Connect, and the Felaqua Connect.
This application allows users to find how much their pet has eaten, how much time their pet is out the door, and much more.
This will make caring for the pet much easier and you don’t have to worry about anything because you can check and manage everything related to your pet.
Unfortunately, for the last few days Sure Petcare app showing issues and users have reported the Sure Petcare app not working problem.
If you are also facing the same problem, don’t worry as we have got you covered.
In this guide, you’ll learn why is the Sure Petcare app not working and how to fix this problem.
Why Is Sure Petcare App Not Working?
You may encounter the Sure Petcare app not working problem for several reasons. Some of the most common reasons include:
- Issues with the server.
- Issues with your internet connection.
- The app is under maintenance or update.
- Corrupted cache files stored in the app.
- Outdated version of the app.
How to Fix the Sure Petcare App Not Working Problem?
If you are facing the Sure Petcare app not working problem then you can fix it by using the methods below.
Check Server Status
Before you start troubleshooting the Sure Petcare app not working problem make sure the Sure Petcare app server is up and running.
Sometimes users are encountering issues because of the down or under maintenance server.
To check the server status you can use online tools like down detectors.
These tools will provide you with complete information about the server.
After checking if you find issues with the server then you have to wait until the issues are fixed.
Check Your Internet Connection
Poor and unstable internet connection may cause various technical issues and errors.
Sure Petcare is an online application that requires a stable internet connection to work.
If there are any issues with your internet connection then you may encounter issues.
If there is no issue with the app server then the next thing you can do is check your internet connection.
The best way to check your internet connection is by performing a speed test.
If you find any issues with your internet connection then apply suitable troubleshooting steps.
Update the App
If you are using the outdated version of the app, it must be the reason why you are facing this problem.
In that case, updating the app will probably fix your problem.
To update the app, go to Google PlayStore or App Store and search for the Sure Petcare app.
Once you find the app, tap on the Update button if available to update the app to the latest version.
Once the updating process is completed, launch the app to check if your problem is fixed.
Clear Cache Files
To provide a better user experience, the application stores data as cache files and uses them when required.
Unfortunately, these cache files get outdated and start causing issues.
In that case, clearing the cache files will resolve your problem.
To clear the cache files on an Android device, go to Settings > Apps > Manage Apps > Sure Petcare > Storage > Clear Cache > OK.
To clear the cache on an iPhone device, go to Settings > General > iPhone Storage > Sure Petcare > Offload App > Reinstall App.
Reinstall App
If updating the app and clearing the cache files does not fix your problem, you should consider uninstalling and reinstalling the app.
Sometimes users cannot use the app and encounter issues because of improper installation.
Uninstalling and reinstalling the app will resolve all issues caused by missing files and improper installation.
Contact Customer Support
If none of the above-mentioned steps works for you, the last thing you can do is contact Sure Petcare’s Customer Support for further assistance.
That’s it, we hope this guide helps you fix the Sure Petcare app not working problem.