Are you facing the Steam store pages not loading problem? If your answer is YES then don’t worry you are in the right place.
Steam is a popular gaming platform used by millions of users worldwide to purchase and download games for free. Unfortunately, Steam users often encounter technical issues and problems.
Currently, some users are encountering issues with the Steam Library and getting a black screen when trying to play their games from the library. If you are also facing the Steam store pages not loading then don’t worry as we got you covered.
In this guide, we will provide you with some troubleshooting methods that will help you resolve the Steam store pages not loading problem.
To get to know what are these methods and how they work, keep on reading.
How to Fix the Steam Store Pages Not Loading Problem
You must be encountering the Steam store pages not loading problem for several reasons such as bugs and glitches present in the Steam app, corrupted cache and cookies present in the Steam web browser, and more.
If you’re facing the Steam store pages not loading problem then you can fix this problem by using the methods mentioned below.
Method 1: Force Close Steam Client WebHelper
Whenever you start the Steam app some programs are also turned on along side. One of these programs is called Steam Client WebHelper. It is a supporting program that is responsible for retrieving information from the servers to the main app.
Most of the time more than on Steam Client WebHelper will start running which causes issues like Steam store pages not loading. In that case, force closing this program will probably fix your problem and you will be able to access the Steam Store once again.
Here is how you can force close the Steam Client WebHelper:
- First, open up the Task Manager by pressing the Ctrl + Shift + Esc keys together.
- On Task Manager, go to the Processes tab.
- Now scroll down and find the Steam Client WebHelper.
- Once you find the program, right-click on it and select End Task from the menu.
- That’s it, now the Steam Store is loading normally.
Method 2: Delete Steam Web Browser cache and Cookies
Sometimes you face issues running the game from the library because of the corrupted cache files stored in the Steam web browser. It may be possible that you are facing the Steam store pages not loading problem because of the same reasons.
Here is how you can clear the Steam Web Browser Cache and Cookies:
- Open up the Steam Client and go to the Settings section.
- Here select the Web Browser from the left-hand side menu.
- Now click on both the Delete Web Browser Cache and Delete All Browser Cookies buttons.
- Click OK and restart Steam.
Method 3: Clear Steam’s HTML Cache
Similar to the Steam web browser cache, you are encountering the Steam store pages not loading problem because of the corrupted Steam’s HTML cache files.
This corrupted HTML cache is also the reason for black screen or pictures and other media aren’t loading properly or buffering problems. In that case, you can fix the Steam store pages not loading problem by simply clearing the Steam’s HTML Cache.
If you don’t know how to clear Steam’s HTML Cache files then don’t worry you can do it by using the steps written below:
- Click on the Windows Search bar and type File Explorer Options.
- Now click Open to launch the file explorer option.
- On the pop-up window select the View tab.
- Here choose the “Show hidden files, folders, and drives” option.
- Now select Apply and then OK.
- Open up the Run Prompt by pressing the Windows + R Keys to gather on your keyboard.
- In the text box type c:\Users\\App Data\Local\Steam\htmlcache and click OK.
- This will open one folder where select all files by pressing the Ctrl + A key and right-click and select the Delete option from the menu.
- Once done, open the Run Prompt again and this time type steam://flushconfig, then press OK.
- This will show you the warning message, just click OK.
- This will open the Steam and you will be able to see your game library once again.
That’s it, these are some methods that will help you fix the Steam store pages not loading problem.