Are you facing the “Snapchat Save In Chat option not showing” problem? If your answer is YES then you are in the right place.
Snapchat is a popular social media platform allowing users to take pictures, send snaps, interact with friends, and much more.
In addition, Snapchat provides various features that will enhance the user experience.
One of these features is Save In Chat, this feature allows users to save messages, images, and videos in the chat so that they can check later.
Unfortunately, some Snapchat users encountered the issue while trying to save media in the chat and reported the “Snapchat Save In Chat option not showing” problem.
If you are facing the same problem, don’t worry; we have covered you.
In this guide, you will learn why is the Snapchat Save In Chat option not showing and how to fix this problem.
Why Is the Snapchat Save In Chat option not showing?
For several reasons, you may encounter the “Snapchat Save In Chat option not showing” problem.
To save the media or chat in Snapchat, the sender needs to send the videos or mages in an infinite time loop.
If the sender has applied the timer before sending the images or videos then you will not see the Save In Chat option.
It is also possible that there is an issue with the Snapchat server because of that you won’t be able to use some features.
Corrupted and outdated cache files may also cause various technical issues and errors.
However, if you are encountering the “Snapchat Save In Chat option not showing” problem then you can fix it by using the methods mentioned below.
So, without any further ado let’s get started:
How to Fix the “Snapchat Save In Chat Option Not Showing” Problem
Apply the following troubleshooting steps to fix the “Snapchat Save In Chat option not showing” problem.
Make Sure the Sender Send Media in Infinite Time Loop
As I mentioned earlier, to save media in the chat on Snapchat users need to send it in an infinite time loop which you will see on the right side of the screen before sending the image or video.
Before you move to another method make sure that the image or video will be sent in an infinite time loop.
Check Snapchat Server Status
It is also possible that you are unable to use the Save In Chat feature on Snapchat because there is an issue with the Snapchat server.
In that case, you need to check the Snapchat server by visiting its official website or using online tools like Downdetector.
After checking if you find any issues with the Snapchat server then you have to wait until the issues are fixed.
Check Your Internet Connection
Poor and unstable internet connection may also prevent users from using various features.
If there is no issue with the Snapchat server then you should check your internet connection.
To do that, use the online speed testers and find the speed and stability of your internet.
If there are any issues with your internet connection, you can fix them by rebooting your WIFI router.
Update the App
An outdated version of the Snapchat app may also cause compatibility issues.
If you are using the outdated version of the Snapchat app then it must be the reason why you are facing this problem.
In that case, updating the Snapchat app will fix your problem. To do that, go to Google PlayStore or App Store and search for the Snapchat app.
Once you find the app tap on the Update button next to the app name to update the app to the latest version.
Clear Cache
If updating the app does not fix your problem then you should consider clearing the cache files.
To do so, go to Settings > Apps > Manage Apps > Snapchat > Storage > Clear Cache > Clear.
To clear the cache on an iPhone device, go to Settings > General > iPhone Storage > Snapchat > Offload App > Reinstall App.
Contact Support
If none of these methods works for you then you should contact Snapchat Customer Support for further assistance.
That’s all you need to know about how to fix the “Snapchat Save In Chat option not showing” problem.