PS5 is a ninth-generation video gaming console that provides a smooth and lag-free gaming experience. It is the most powerful gaming console available in the market.
However, some PS5 users have reported that the PS5 keeps disconnecting from the WIFI problem and looking for a solution because it prevents them from playing the game on the console.
Fortunately, it is a common problem and there are some troubleshooting methods that will help you resolve this problem. In this guide, we will provide you with all of these solutions to fix the PS5 Keep Disconnecting From WIFI problem.
To get to know what are these solutions, keep on reading and try not to miss any step.
PS5 Keep Disconnecting From WIFI Solutions
If you are facing the PS5 Keep Disconnecting From WIFI problem then here are some methods that you can try to fix this problem.
Method 1: Restart Your PS5 and WIFI
One of the most easiest and effective methods to fix any technical issues is by restarting the device. This is something you should try when you are facing issues while using any device.
Restarting your PS5 and WIFI will give them a fresh start and possibly fix all bugs and glitches that cause the “PS5 Keep Disconnecting From WIFI” problem.
To do that shut down both devices and remove all cables that are connected. Now wait for a few seconds, plug the cable back in correctly. Once done, power on your PS5 and WIFI router and log in to your PS5 account.
After you log in test your network and stability. If the problem persists then you must move to another method mentioned below.
Method 2: Connect Your PS5 to Your Router With a LAN Cable
If restarting your PS5 and WIFI router does not fix your problem then the next thing you need to do is check if there is an issue with your WIFI signal or your PS5 itself causing this problem.
To do that, connect your PS5 console using a LAN cable and check if you are getting internet access. If you do, then there must be an issue with your WIFI router and your PS5 signal.
To find out, connect another device with the WIFI router to check if the signal works correctly. If it does not connect another device as well then there will be an issue with your WIFI router.
In that case, you should try performing restart several times and contact your internet service provider to ask them for help.
If you are able to connect another device with your WIFI router then it must be the PS5 console that caused this problem. In that situation follow the methods mentioned below to resolve your problem.
Method 3: Check your PS5 Network Server Status
Sometimes PS5 disconnects from the WIFI when the PSN server is offline. This means there is nothing you can do to fix this problem. All you have to do is wait until the issues in the server are fixed.
You can check the PSN server we recommend you use the Down Detector website and check the current status of the PSN server.
Method 4: Check your PS5 DNS Settings to Troubleshoot Wi-Fi
Sometimes you are facing internet connection-related issues because your IPS utilizes a DNS that is not particularly reliable, which could be a problem and the cause of your Wi-Fi connectivity.
In that case, here are some steps you can follow to change the DNS settings on your PS5 and fix the PS5 Keep Disconnecting From WIFI problem.
- Open up your PS5 console and go to the Settings menu.
- Here select the Network option.
- Then choose Network Settings.
- Now go to Set up an Internet connection and select “Set up manually“.
- Next, choose WIF and then choose Change DNS.
- Here set the Primary DNS address as 8.8.8.8 and the Secondary DNS Address as 8.8.4.4.
- Once done, save the changes.
- That’s it, restart the device and check if your problem is fixed or not.
Method 5: Disable your PS5 Dual Band Settings
If changing the DNS address does not fix your problem then you should try disabling your PS5 Dual Band Settings. Here is how to do it:
- Go to Settings Menu on your PS5.
- Select Network and click on Network Settings.
- From the network settings, go to “Set Up an Internet Connection“.
- Here choose the WIFI network you want to join.
- Under the WiFi Frequency Bands menu, either select the 2.4 GHz or the 5 GHz band from the list of available options.
- Once done, restart your PS5 console and check if your problem is fixed or not.
This will resolve your PS5 Keep Disconnecting From WIFI problem if not then you should try connecting to another WIFI router at your home. If it connects then it is an issue with your WIFI router. In that case, contact your ISP for repairs and replacement.
If your PS5 also not connecting to another WIFI router then there will be an issue with your console. In that case, contact Sony’s Customer Support for further assistance.