On the PlayStation console, you can download and purchase games from its inbuilt store. The process of downloading the games is simple all you have to do is go to the PS Store, search for the game, and purchase and download it.
Unfortunately, some users are getting error messages while trying to download any game from the PS Store. This error message appears on PlayStation 4 and PlayStation 5.
users are getting the error message that says “Something Went Wrong.” It is a very frustrating error because it prevents players from downloading and or purchasing games and can seem impossible to bypass.
However, if you are also facing the same error message then don’t worry as we got you covered. In this guide, we will provide you with some simple and effective methods to fix the PS Store “Something Went Wrong” Error.
So, without any further ado let’s get started:
How to Fix the PS Store “Something Went Wrong” Error
If you are encountering the PS Store “Something Went Wrong” Error then you can fix it by using the methods mentioned below.
Method 1: Log Out and Log Back In
On social media, some users mentioned that they are able to fix this problem by simply logging out and logging back into their PlayStation account.
So to start fixing the PS Store “Something Went Wrong” Error the first thing you should do is try logging out and logging back in to your PS account.
This will give your account a fresh start and possibly fix your problem as well. It is a simple but effective method and worth trying.
Method 2: Restart Your Console
If logging out and logging back into your PS account does not fix your problem then you should try restarting your console. It may be possible that you are encountering this error because of the temporary bugs and glitches present in your console.
These bugs cause various technical issues and restarting your console will resolve all of these bugs and glitches and you will be able to purchase from the PS Store.
Method 3: Check PlayStation Network Status
Sometimes you are facing issues using your PlayStation because there is an issue with the PlayStation Network Server and PSN is offline. If restarting the console does not fix your problem then you must check the PlayStation Network Status.
To do that use the Down Detector website or visit the PlayStation’s Official Status page and find the current status of the server. If you find any issue with the server then there is nothing you can do.
All you have to do is wait for the issues to be fixed and try again after some time.
Method 4: Restore Licenses on Console
If you are unable to make payments or confirm payments or may be unable to download the game from the PlayStation Store then restoring the licenses on your console will possibly fix your problem.
To do it go to Settings > User and Account > Other > Restore Licenses > Restore > OK.
Method 5: Purches from the Website
If you are unable to purchase games on the PlayStation Store then you must try purchasing them from the web or mobile phone. Some users have reported that they are able to bypass the PS Store “Something Went Wrong” Error by simply purchasing from the PlayStation official Website.
If you have tried all methods mentioned above but still facing the same error then you must consider purchasing the game by using the web or your mobile phone or desktop.
Method 6: Pay With Wallet Funds
Another method to fix the PS Store “Something Went Wrong” Error is by funding your Wallet and then making a payment by using the wallet funds.
It has been seen that users are encountering the PS Store “Something Went Wrong” Error while confirming their payments but they are able to transfer funds to their wallets.
In that case, you can fix this problem by making payments from your Wallet fund instead of direct payments. Here is how to do it:
- Open your PlayStation Console and go to Settings > Users and Accounts.
- Here select the Accounts tab and click on the Payment and Subscriptions option from the right.
- Now click on the Add Funds option.
- Select the amount you want to add and click Continue.
Once done, you should use these Wallet Funds to purchase the games from the store, all you have to do is select your wallet as the payment method while confirming the payments.
Method 7: Check for Software Update on Console
The PS Store “Something Went Wrong” Error is just like any other error caused by the outdated version of System Software of your console. If you have tried everything but still facing the same error message while confirming the payments then you can fix it by updating your console’s system software.
Here is how you can Update the Software on your Console:
- Open up your PlayStation Console and go to Settings.
- Select the System option.
- Here choose the System Software tab and click on the System Software Update and Settings.
- Next, click on the “Update Using Internet.”
- Now click on the Update button.
- This will start the updating process. Once the update is completed your console will automatically restared.
Once done, go to the PS Store and check if your problem is fixed or not.