Are you encountering the Pokerstars app not working problem? If your answer is YES, don’t worry you are not alone.
Pokerstars is an online game that allows players to play Poker on their mobile phones.
In this game, you can play Poker online with other players all around the globe.
Unfortunately, some Pokerstars app users are encountering the issue while playing the game and reported the Pokerstars app not working problem.
If you encounter the same problem and cannot play the Poker games on the Pokerstars app, you are in the right place.
In this guide, you’ll learn why is the Pokerstars app not working and how to fix this problem.
Why Is the Pokerstars App Not Working?
You may encounter the Pokerstars app not working problem for several reasons. Some of the most common reasons include:
- Down or under maintenance server.
- Poor and unstable internet connection.
- An outdated version of the app.
- Corrupted cache files are stored in the app.
- Temporary bugs and glitches causing the issue.
Irrespective of the reason why you encounter the Pokerstars app not working problem, you can fix it using the methods below.
So, without any further ado let’s get started:
How to Fix the Pokerstars App Not Working Problem?
If you are facing the Pokerstars app not working problem, you can fix it using the methods below.
Check Server Status

Before you start troubleshooting the Pokerstars app not working problem, make sure the Pokerstars server is up and running.
To check the server status use the down detector tools available on the internet.
These tools will show you the current status of the server based on the reports submitted by other users.
After checking if you find any issue with the server, you have to wait and try again after some time.
Check Your Internet Connection

Pokerstars is an online application, if you have issues with your internet connection you may encounter various technical issues and errors.
In that case, you should check your internet connection by streaming videos on YouTube and check if it’s buffering or try performing a speed test.
Use any internet speed tester you want and check your connection speed and stability.
If you are getting a poor internet connection, you can fix it by rebooting the router or turning on airplane mode if you are on mobile data.
You can also try switching to another network. If you are on a WIFI network, switch to mobile data or if you are on mobile data switch to a WIFI network if possible.
Update the App
An outdated version of the app may cause various technical issues and errors.
If you are using the outdated version of the Pokerstars app, it might be the reason why the Pokerstars app not working.
In that case, you can fix this problem by updating the app to the latest version.
To do so, go to Google PlayStore or App Store and search for the Pokerstars app.
Once you find the app, tap on the Update button (if available) next to the app name to update it to the latest version.
Wait for the updating process to be completed and check if your problem is fixed.
Clear Cache
If updating the app does not fix your problem, you should consider clearing the cache files.
To clear the cache files on Android or iOS, use the following steps:
On Android
- Open the Settings app.
- Navigate to Apps > Manage Apps.
- From the installed apps list, find and select the Pokerstars app.
- Go to Storage.
- Select Clear Cache.

- That’s it.
On iOS
- Open the Settings app.
- Go to General > iPhone Storage.
- Here find the Pokerstars app.
- Select Offload App.

- Then “Reinstall App”.
- That’s it.
Contact Support
If none of these methods works for you, the last thing you can do is contact Pokerstars’s Customer Support for further assistance.
That’s it, we hope this guide helps you fix the Pokerstars app not working problem.